SupportAssist Version 2.
1 Topics: • Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Dell SupportAssist Version 2.2 for Dell OpenManage Essentials This document describes the new features, enhancements, and known issues in Dell SupportAssist Version 2.2 for Dell OpenManage Essentials. Release type and definition Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise.
● Dell PowerEdge FX2 ● OEM device support ● Dell PowerEdge C series devices NOTE: SupportAssist provides limited support for Dell Networking (previously PowerConnect) stacked configurations. NOTE: SupportAssist does not support Dell Compellent devices, Dell PowerVault NAS, Dell EqualLogic FluidFS NAS, PowerVault MD Series FluidFS NAS, Compellent FluidFS NAS, Dell DR4000, Dell PowerVault RD1000, Dell PowerEdge M I/O Aggregator, and Brocade switches.
Resolution: No user action required. Version affected: 2.0 or later. Issue 6 Description: If the credentials for a device type is configured incorrectly, the device inventory may display an unknown status for some of the affected devices. The status of the affected devices remains unchanged until the correct credentials is configured or the SupportAssist collection component is invoked on those devices. Resolution: None. Version affected: 2.0 or later.
2. In the Open box, type services.msc, and click OK. The Services window is displayed. 3. Right-click the Dell SupportAssist Service, and click Stop. 4. Right-click the Dell SupportAssist Service, and click Start. Issue 14 Description: SupportAssist cannot collect troubleshooting information from managed PowerVault MD Series storage arrays unless Dell PowerVault Modular Disk Storage Manager (MDSM) is installed on the OME server. In addition, a message similar to the following will appear in the log-file.
Issue 19 Description: On the System Log Collection Schedule page, the Specify day is missing when you select the Recur every 2 weeks. [3559] Resolution: None. Versions affected: 2.0 or later. Issue 20 Description: During manual uninstallation, a pop-up is displayed with the message Log file or Quartz db is locked out by other process. Hence uninstallation is blocked for a while. [3609] Resolution: Click Retry after some time. The uninstallation process resumes. Versions affected: 2.0 or later.
● Log collection in DSET fails when Dell PowerEdge servers are in a cluster. ● Any new user created will not have the administrative privileges unless the user has logged in to OpenManage Essentials. ● From Dell PowerEdge FM120 Server, if all the individual nodes are discovered by SupportAssist only one record is uploaded to the SupportAssist Server as part of Device Upload. ● EqualLogic group name is being displayed instead of member name after upgrade to SupportAssist version 2.1 [3626].
NOTE: The hardware requirements are cumulative of the requirements for OpenManage Essentials and SupportAssist. NOTE: For large deployments, after all devices are discovered in OpenManage Essentials, the SupportAssist user interface may perform as follows: ● The Devices tab may respond with a delay of up to 1 minute ● The Cases tab may respond with a delay of up to 10 seconds NOTE: The SupportAssist user interface may respond in a delayed manner when collections are in progress.
to OpenManage Essentials version 2.2 and SupportAssist version 2.2. On SupportAssist versions prior to 1.2, the update available notifications are not displayed. Inactive SupportAssist account email notification A SupportAssist account is determined as inactive in the following scenarios: ● SupportAssist is not monitoring any devices. ● No communication exists between the SupportAssist application and the SupportAssist server hosted by Dell.
3. In the Select your product type section, click Software, Monitors, Electronics & Peripherals. 4. In the Choose your Dell Software, Monitors, Electronics & Peripherals section, click Software. 5. In the Choose your Dell Software section, click the required link from the following: ● ● ● ● ● Client System Management Enterprise System Management Remote Enterprise System Management Serviceability Tools 6. To view the document, click the required product version.
