M Monito oring g Dell PowerCon nnec ct Ethe ernett Sw wtich hes Using U Dell Suppo S ortAsssist Dell Product Grou up Services Dec cember 2013 AD Dell Tech hnical White Paper
THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY CONTAIN TYPOGRAPHICAL ERRORS AND TECHNICAL INACCURACIES. THE CONTENT IS PROVIDED AS IS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. © 2013 Dell Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the express written permission of Dell Inc. is strictly forbidden. For more information, contact Dell.
Monitoring Dell PowerConnect Ethernet Swtiches Using Dell SupportAssist | Version 1.
Table of contents Introduction ............................................................................................................................................................................................5 1 Discovery and inventory .............................................................................................................................................................. 6 1.1 Prerequisites ....................................................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials, and enables transparent visibility to your server, storage, and networking infrastructure, and proactively identifies hardware failures in your IT environment.
1 Discovery and inventory Discovery and inventory aids understanding of what hardware and software are installed across your organization and is the most basic step to effective systems management. Areas such as license compliance, health monitoring, security and upgrades, and migrations all require the networked hardware to be available to the System Administrator on a single console to help ease the process.
Figure e1 iii. Discovvery Range Wizard W Specify the e IP ranges of o the devicess in the enviro onment. The following are e examples o of valid IP ranges tha at you can pro ovide. Figure e2 Samplle IP ranges Additionally, an Im mport functionality provide ed in OpenM anage Essenttials helps with importing a Discovery Range e which is de efined in a .cssv file format, as shown in Figure 2. The e maximum n numbers of d devices that can be b imported using u this metthod is 500. Figure e3 7 Samplle .
The fo ollowing example demonstrates addin ng a discoveryy range using g SNMP proto ocol with the e Add Disco overy Range Wizard. W Figure e4 i. ii. iii. iv. v. 8 Speciffying an IP ran nge In the IP address/range e field, type the t IP addresss range. In the Nam me field, provvide a range name n (option nal). Click Add. Repeat ste ep i to step iii, to add more e discovery raanges. Click Nextt to proceed. Monitoring Dell PowerConn nect Ethernet Sw wtiches Using De ell SupportAssistt | Version 1.
2 Disscoverin ng PowerConn nect Eth hernet sswitche es To disscover PowerConnect Eth hernet switch hes: i. ii. iii. In the IP address/range e field, type the t IP addresss range. me field, provvide a range name n (option nal). In the Nam Click Add. NOT TE: Repeat ste ep i to step iii, to add morre discovery rranges. iv. Click Nextt to proceed. Figure e5 v. vi. 9 Speciffying an IP ran nge In the SNM MP Configura ation screen, select the En nable SNMP discovery op ption.
Figure e6 vii. viii. SNMP configuratio on screen Click Nextt to proceed with the defa ault settings u until the Disc covery Range e Action screen. In the Disc covery Range e Action scre een, select on ne of the options, and clic ck Finish. Figure e7 Discovvery Range Action A The PowerConnec P ct device you u discovered is displayed i n the device tree in Open nManage Esse entials. 10 Monitoring Dell PowerConn nect Ethernet Sw wtiches Using De ell SupportAssistt | Version 1.
3 Configurin ng Supp portAssist After successful diiscovery of th he PowerCon nnect Etherne et switch in O OpenManage e Essentials, th he Devices tab in n SupportAssist displays th he PowerConnect Etherne et switch. Figure e8 3.1 Device es tab Deffault Cre edentialss Suppo ortAssist runss the approprriate collectio on tools and g gathers the ssystem logs frrom OpenMa anage Essen ntials-manage ed Dell server, storage, an nd networking g devices.
Figure e9 Provid ding the devic ce credentialss NOT TE: For Powe erConnect Eth hernet switch hes, the User name, Passw word, and Ena able Passworrd fields are optio onal. Howeve er, informatio on must be provided for th hese fields if the PowerCo onnect Etherrnet switch is conffigured with these t details.. iv. v. 3.2 If applicab ble provide th he username, password, an nd enable paassword in the appropriate e fields. Click Save e.
Figure e 10 ii. Click Edit Device Credentials. Figure e 11 iii. iv. v. 13 Device es tab Edit Device Creden ntials screen In the Editt Device Cred dentials scree en, provide th he Username e, Password, and Enable P Password as appropriatte. Click Save e Changes. At the con nfirmation pro ompt, click Yes. Monitoring Dell PowerConn nect Ethernet Sw wtiches Using De ell SupportAssistt | Version 1.
4 Alerts in OpenManage Essentials Dell OpenManage Essentials administrators can monitor the health of discovered assets through a centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure. 4.1 Alert threshold The alert threshold specifies under what conditions the alert should cause a support case to be created (or appended).
Table 2 Examples of Policy file details Policy Property Description Example clientType The type of client reporting the alert “OME” eventSourceType The source of the alert “.1.3.6.1.4.1.674.10892.1” trapId The trap identifier “1053” eventId The event identifier (null) severity Severity of the alert “MINOR” description Description of the alert “Temperature probe has detected a warning value.
5 Casse creattion and d execu ution off the co ollection n tool Suppo ortAssist proc cesses all alerts from Ope enManage Esssentials, but a support casse is created only if: The policies qualify the alert for a support case crreation. SupportAsssist is configu ured to autom matically gene erate supportt cases.
6 Configurin ng perio odic collection n By de efault, SupporrtAssist generrates the systtem log colle ection from P PowerConnec ct Ethernet sw witches every y ou can modify the freque montth, and uploads the system m log collection to Dell. Yo ency at which h the system log co ollection is ge enerated as required. r To co onfigure the periodic p colle ection: i. ii. iii. iv. Click the Settings S tab.
7 Sen nding sy ystem lo ogs ma anually ((collecttion on deman nd) When n a support ca ase is opened d or updated, the SupporttAssist client, runs the collection tools on the devices that generrated the alerrts, and then uploads the ssystem logs tto Dell. In certain conditio ons, if requirred by Dell te echnical supp port, you may y be required d to manuallyy collect the ssystem logs a and send it to o Dell. To send the system m logs manually: i. ii. iii. Click the Devices D tab.
