M Monito oring g Dell Equa alLogiic Sto orage e Arra ays U Using Dell Supp S ortAsssist Dell Product Grou up Services Dec cember 2013 AD Dell Tech hnical White Paper
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Monitoring Dell EqualLogic Storage Arrays Using Dell SupportAssist | Version 1.
Table of contents Introduction ............................................................................................................................................................................................5 1 2 Discovery and inventory .............................................................................................................................................................. 6 1.1 Prerequisites .................................................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials and enables transparent visibility to your server, storage, and networking infrastructure, and proactively identifies hardware failures in your IT environment.
1 Disscovery and invventory y Disco overy and inve entory aids understanding g of what harrdware and so oftware are in nstalled across your organ nization and is the most ba asic step to effective e syste ems management. Areas such as licen nse comp pliance, health monitoring g, security and d upgrades, aand migration ns all require the networkked hardware to be available to the t System Administrator A on a single c console to he elp ease the p process.
3. Specify the e IP ranges of o the devicess in the enviro onment. The following are e examples o of valid IP ranges tha at you can pro ovide. Figure e2 Samplle IP ranges Additionally, an Im mport functionality provide ed in OpenM anage Essenttials helps with importing a Discovery Range e which is de efined in a .cssv file format, as shown in Figure 3. The e maximum n numbers of d devices that can be b imported using u this metthod is 500. Figure e3 7 Samplle .
The fo ollowing example demonstrates addin ng a discoveryy range with SNMP protoc col using the e Add Disco overy Range Wizard. W Figure e4 i. ii. iii. iv. v. 8 Speciffying an IP ran nge In the IP address/range e field, type the t IP addresss range. In the Nam me field, provvide a range name n (option nal). Click Add. Repeat ste ep i to step iii, to add more e discovery raanges. Click Nextt to proceed. Monitoring Dell EqualLogic Storage Arrays Using U Dell Suppo ortAssist | Versio on 1.
2 Disscoverin ng Equa alLogic storage e arrayss To disscover an EqualLogic storrage array: i. ii. iii. In the IP address/range e field, type the t IP addresss range. me field, provvide a range name n (option nal). In the Nam Click Add. NOT TE: If required d, repeat step p i to step iii to t add more d discovery ran nges. iv. Click Nextt to proceed. NOT TE: It is recom mmended tha at you discovver all membe er IPs of the E EqualLogic sttorage array. Figure e5 2.
Figure e7 iii. iv. SNMP configuratio on screen Click Nextt to proceed with the defa ault settings u until the Disc covery Range e Action screen. In the Disc covery Range e Action scre een, select on ne of the options, and clic ck Finish. The discovery d rang ge you provid ded is added to the Disco overy Rangess list, and the discovered E EqualLogic storag ge array is dissplayed in Op penManage Essentials.
3 Configurin ng the EqualLo E ogic sto orage arrray to ssend ale erts to Op penManage Esssentials Log in n to the Equa alLogic Group p Manager with the mana gement IP off the EqualLo ogic storage a array and navigate to Group p Configuratio on SNMP tab. Provide the SNMP trap d destination (syystem where e Open nManage Esse entials is insta alled) and pro ovide the com mmunity strin ng and click A Add.
4 Alerts in OpenManage Essentials Dell OpenManage Essentials administrators can monitor the health of discovered assets through a centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure. 4.1 Alert threshold The alert threshold specifies under what conditions the alert should cause a support case to be created (or appended).
Table e2 Examplle of policy file details Polic cy Property Description Examp ple clien ntType The type of client reporting the ale ert “OME” even ntSourceType e The source of the alert “.1.3.6.11.4.1.12740.2.2.
5 Auttomatic c case creation c n and exxecution of the e colllection tool Suppo ortAssist proc cesses all alerts from Ope enManage Esssentials, but a support casse is created only if: The policies qualify the alert for a support case crreation. SupportAsssist is configu ured to autom matically gene erate supportt cases.
6 Configurin ng perio odic collection n By de efault, SupporrtAssist generrates the systtem log colle ection from EqualLogic sto orage arrays e every week, and uploads u the sy ystem log co ollection to De ell. You can m modify the fre equency at w which the system log collec ction is generrated as requ uired. To co onfigure the periodic p colle ection: i. ii. iii. iv. Click the Settings S tab. Under Edit Device Type Credentials, select Devvice Type as S Storage and C Credential Ty ype as EqualLogiic.
7 Sen nding sy ystem lo ogs ma anually ((collecttion on deman nd) When n a support ca ase is opened d or updated, the SupporttAssist client runs the appropriate colle ection tool on the devices tha at generated the alerts, an nd then uploaads the system m logs to Dell. In certain c conditions, if requirred by Dell te echnical supp port, you may y be required d to manuallyy collect the ssystem logs a and send it to o Dell. To send the system m logs manually: i. ii. iii. Click the Devices D tab.
