Release Notes

Compatibility

SupportAssist is supported on the following Dell systems:

• Laptops and desktops

○ Inspiron

○ XPS

○ Alienware

○ Latitude

○ Vostro

○ OptiPlex

○ Precision

Topics:

• Minimum PC requirements

Minimum PC requirements

The following table lists the minimum PC requirements for installing and using SupportAssist:

Table 1. Minimum PC requirements

Particulars Requirements

Operating system

NOTE: SupportAssist is

supported on both 32-bit and

64-bit operating systems.

Laptops and desktops:

• Microsoft Windows 8

• Microsoft Windows 8.1

• Microsoft Windows 10

Edge Gateways:

• Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)

• Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)

Embedded Box PCs:

• Microsoft Windows 10 Professional (only 64-bit)

• Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)

• Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)

Software Microsoft .NET Framework 4.6.1

NOTE: If you do not have Microsoft .NET Framework 4.6.1, SupportAssist installs

the latest Microsoft .NET Framework on your PC.

Web browser Microsoft Edge, or Internet Explorer 10 or later

Hardware

• Memory (RAM)—2 GB

• Hard drive free space—1 GB

Network Internet connectivity

Ports

• 5700—to open the SupportAssist user interface

• 9012—to communicate with Dell SupportAssist service

• 8883, 8884, 8885, or 8886—to communicate with Dell support website

• 28283—to pair your Dell PC to any other PC for data migration

• 28100–28700—to migrate your data to your Dell PC from any other PC

Compatibility 5