Users Guide

Table 8. Issue details page (continued)

Information Description

I would like onsite support

NOTE: This option is available only in certain regions

and is displayed only for systems with an active

Premium Support, Premium Support Plus,

ProSupport, or ProSupport Plus service plan.

Select this checkbox if you want a Dell support technician to visit your

site to replace the part.

Issue summary page

The following table describes the information that is displayed on the issue summary page.

Table 9. Issue summary page

Information Description

Service Tag The unique identifier of the system. The Service Tag is an alpha-

numeric identifier.

Warranty The service plan and its expiry date.

Issue The details of the issue for which the support request is created.

Support Request # The support request number for the issue.

Dispatchable parts

When SupportAssist detects an issue on your system, a replacement part may be automatically dispatched to you depending on the Dell

service plan of your system.

The following are the parts that may be dispatched automatically:

• Hard drive

• Memory module

• Optical drive

• Keyboard

• Mouse

• Battery

• Video card

Creating support request using SupportAssist for Windows 10 in S mode