Users Guide

Table 1. SupportAssist capabilities and Dell service plans
SupportAssist
capabilities
Description Dell service plans
Basic Premium
Support
ProSupport ProSupport
Plus
Premium
Support
Plus
Schedule hardware
scans
Schedule the frequency in which
SupportAssist must automatically scan your
system to detect hardware issues.
Self-dispatch parts
for hardware
issues detected
If an issue is detected for in-warranty parts,
you are prompted to confirm your shipping
address for dispatching the replacement part.
Request onsite
assistance for
replacing a self-
replaceable part
1
Request a service technician to visit you for
replacing a self-replaceable part at your
location.
Automated
support request
creation
If an issue is detected during the automatic
scan, a support request is automatically
created and a Dell technical support agent
contacts you about the solution.
Create support
request manually
If you presume that there is an issue that is
undetected by SupportAssist, you can
manually create a support request.
Predictive issue
detection and
support request
creation for failure
prevention
2
If a part is identified for possible failure, an
alert is sent to you. SupportAssist opens a
support request and a Dell technical support
agent contacts you to ship the replacement
part.
Specify preferred
contact time
3
Provide your preferred contact time. A Dell
technical support agent contacts you only
during the specified hours.
1 Onsite assistance for replacing a self-replaceable part is available only in certain regions.
2 Predictive analysis failure detection includes hard drives, solid-state drives, batteries, thermals, and desktop fans.
3 Preferred contact time can be provided by customers in U.S. or Canada.
Additional resources
• The Dell SupportAssist Community provides information on the capabilities and features of SupportAssist, blogs, FAQs, and other
technical documents.
6
Introduction