Users Guide

Create a new Dell My Account
Prerequisites
You must have administrator rights on the system.
Steps
1. In the Create an Account section of the Dell My Account Sign in page, enter the first name, last name, email address, and password
in the appropriate fields.
NOTE: The password must contain eight through 20 characters, and must include 1 uppercase letter, 1 lowercase
letter, and 1 number.
2. Re-enter the password.
3. Click Create Account.
A new Dell My Account is created and you are signed in to SupportAssist.
Sign in with social media account
Prerequisites
• You must have administrator rights on the system.
• You must have a valid account with any of the following social media platforms:
○ Google Plus
○ LinkedIn
○ Twitter
○ Facebook
Steps
1. On the Dell My Account Sign In page, click the appropriate social media icon.
2. On the corresponding social media login page, enter the user name or email address and password in the appropriate fields.
3. Click Sign in.
A new Dell My Account is created with the credentials that you entered for signing in to your social media account.
Update contact and shipping information
Prerequisites
You must have administrator rights on the system.
About this task
After you create a SupportAssist profile, update the contact and shipping information.
Steps
1. On the top-right corner of the SupportAssist user interface, click the user name and click Profile Details.
The Contact and Shipping Address page is displayed.
2. Update the required details and click Done.
• If the shipping details are incorrect, a message is displayed to update the details. Click Update and Finish to update the details.
• If the shipping details are correct, the Home page is displayed.
Getting started with SupportAssist for Windows 10 in S mode
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