Users Guide
Kapittel 1: Innledning.......................................................................................................................5
Viktige funksjoner i SupportAssist for Windows 10 i S-modus........................................................................................ 5
Nye funksjoner i denne versjonen........................................................................................................................................5
Funksjoner i SupportAssist for Windows 10 i S-modus og Dell-serviceplaner...............................................................5
Andre ressurser......................................................................................................................................................................6
Kapittel 2: Komme igang med SupportAssist for Windows 10 i S-modus...............................................7
Minimum systemkrav.............................................................................................................................................................7
Endre språkinnstilling.............................................................................................................................................................8
Opprette en SupportAssist-profil........................................................................................................................................ 8
Opprette en ny Dell Min konto.......................................................................................................................................9
Logge på med din sosiale medier-konto........................................................................................................................9
Oppdatere kontakt- og leveringsinformasjon.....................................................................................................................9
Bruke en annen SupportAssist-profil.................................................................................................................................. 9
Systeminformasjon...............................................................................................................................................................10
Konfigurere Internett-innstillinger...................................................................................................................................... 10
Planlagte skanninger.............................................................................................................................................................11
Planlegg maskinvareskanninger.....................................................................................................................................11
SupportAssist-varslinger for Windows 10 i S-modus....................................................................................................... 11
Varslinger på SupportAssist-vinduet for Windows 10 i S-modus..............................................................................11
Varsler i Windows-handlingssenter for Windows 10 i S-modus............................................................................... 12
Bannere på SupportAssist-startsiden..........................................................................................................................12
Deaktivere SupportAssist-varsler.................................................................................................................................13
Avinstaller SupportAssist for Windows 10 i S-modus......................................................................................................13
Kapittel 3: Skanning av systemmaskinvare.......................................................................................14
Skanne bestemt maskinvarekomponent........................................................................................................................... 14
Kjøre rask maskinvareskanning...........................................................................................................................................15
Kjøre en stresstest...............................................................................................................................................................15
Varsler på Skann maskinvare-flisen................................................................................................................................... 15
Kapittel 4: Opprette en støtteanmodning ved hjelp av SupportAssist for Windows 10 i S-modus...........17
Opprette en støtteanmodning for et problem som er oppdaget av SupportAssist for Windows 10 i S-modus......17
Manuelt opprette en støtteanmodning ved hjelp av SupportAssist for Windows 10 i S-modus............................... 18
Siden Problemdetaljer..........................................................................................................................................................18
Siden for problemoppsummering....................................................................................................................................... 19
Deler som kan sendes..........................................................................................................................................................19
Kapittel 5: Oversikt over feilsøking i SupportAssist for Windows 10 i S-modus................................... 20
Kapittel 6: Historikkoversikt i SupportAssist for Windows 10 i S-modus............................................. 21
Kapittel 7: Få kundestøtte ved hjelp av SupportAssist for Windows 10 i S-modus................................22
Sende filer til Dells tekniske støtte.................................................................................................................................... 23
Innholdsfortegnelse
Innholdsfortegnelse 3