Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.3 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually update SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
Introduction
SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your
PC. SupportAssist addresses PC performance and stabilization issues, prevents security threats, monitors and detects hardware
failures, and automates the engagement process with Dell Technical support. Depending on your Dell service plan, SupportAssist
also automates support request creation for issues that are detected during a scan. For information about the SupportAssist
capabilities for different service plans, see SupportAssist capabilities and Dell service plans on page 6.
NOTE: In this document, the term PC refers to Dell laptops, desktops, gateways, and embedded PCs.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up PC
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information
enables Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist for Home PCs complies with Web Content Accessibility Guidelines (WCAG) 2.1 and can be used with assistive
technologies such as screen readers, screen magnifiers, and voice recognition software.
NOTE: Do not use the PC mouse to navigate within the SupportAssist user interface while using the assistive technologies.
You must navigate using only the PC keyboard.
Key features
● Predictive and proactive issue detection and notification.
● Manual or automatic scan for driver updates available for your PC.
● Manual or automatic scan your PC hardware to identify issues.
● Automatic creation of support request for a hardware issue detected in your PC.
● Manual creation of support request for an issue in your PC.
● Clean temporary files, optimize network connectivity, fine-tune PC performance, and remove viruses and malware.
● Instant rollback to a previous point in time on your PC to resolve boot issues or any other performance issues.
● Save a copy of your personal files on your local hard drive or on an external storage device during PC reset.
● Install the factory operating system or upgrade to the latest operating system available for your PC.
● Allow Dell technical support agents to remotely initiate driver and hardware scans on your PC to troubleshoot and resolve
issues.
● Transfer files and settings to your new Dell PC from your old PC using the Dell Migrate service.
NOTE: SupportAssist capabilities available for a PC vary depending on the Dell service plan of the PC.
Document purpose
This document provides information about using SupportAssist for Home PCs on 64-bit Windows 10 RS4 and later versions of
the operating system.
Audience
This document is intended for users who monitor their PCs using SupportAssist for Home PCs. This document also caters to
employees of organizations that do not have an IT administrator and monitor their PCs by themselves using SupportAssist.
1
Introduction 5