Users Guide

“获取驱动程序和下载”磁贴通知.................................................................................................................................24
章 6: 扫描 PC 硬件......................................................................................................................... 25
扫描特定硬件组件..............................................................................................................................................................25
运行快速硬件扫描..............................................................................................................................................................26
运行压力测试...................................................................................................................................................................... 26
章 7: 优化您的 PC.......................................................................................................................... 27
清理文件...............................................................................................................................................................................27
调整 PC 性能....................................................................................................................................................................... 27
优化网络...............................................................................................................................................................................27
删除病毒和恶意软件..........................................................................................................................................................28
删除可能不需要的程序................................................................................................................................................28
运行所有 PC 扫描和优化.................................................................................................................................................. 29
章 8: 虚拟助手概览......................................................................................................................... 30
章 9: 创建支持请求..........................................................................................................................31
为通过扫描检测到的问题创建支持请求......................................................................................................................... 31
手动创建支持请求...............................................................................................................................................................31
问题详细信息页面..............................................................................................................................................................32
问题摘要页面...................................................................................................................................................................... 32
可派发部件.......................................................................................................................................................................... 33
章 10: 故障处理概览........................................................................................................................34
章 11: 历史记录概览........................................................................................................................ 35
章 12: 获得支持.............................................................................................................................. 36
发送文件至戴尔技术支持人员.........................................................................................................................................36
发送日志文件至戴尔技术支持人员.................................................................................................................................37
远程故障处理...................................................................................................................................................................... 37
通过使用 RemoteAssist 允许远程故障处理............................................................................................................. 37
允许通过使用远程帮助进行远程故障处理...............................................................................................................37
章 13: 提供反馈.............................................................................................................................. 39
章 14: 常见问题.............................................................................................................................. 40
章 15: SupportAssist for Home PCs 资源..........................................................................................42
章 16: 联系 Dell.............................................................................................................................. 43
4 目录