Users Guide

Indholdsfortegnelse
1 Introduktion....................................................................................................................................................5
Releaseversion....................................................................................................................................................................5
Nøglefunktioner..................................................................................................................................................................5
Yderligere ressourcer......................................................................................................................................................... 5
2 Kom godt i gang med SupportAssist til virksomhedsklientsystemer............................................................... 6
Brugergrænseaden i SupportAssist...............................................................................................................................6
Skift sprogindstilling...........................................................................................................................................................6
Systemoplysninger............................................................................................................................................................. 7
Meddelelser.........................................................................................................................................................................7
Meddelelser i SupportAssist-vinduet......................................................................................................................... 7
Meddelelser på proceslinjen eller i Windows Handlingscenter................................................................................7
Planlagte scanninger..........................................................................................................................................................8
3 Scanning af systemhardwaren....................................................................................................................... 9
Scanning af bestemt hardwarekomponent.....................................................................................................................9
Kør hurtig hardwarescanning............................................................................................................................................9
Kør en stresstest...............................................................................................................................................................10
4 Optimering af systemet.................................................................................................................................11
Ryd op i ler....................................................................................................................................................................... 11
Finjuster systemets ydeevne............................................................................................................................................11
Optimer netværk.............................................................................................................................................................. 12
Fjern virusser og malware................................................................................................................................................12
Fjern potentielt uønskede programmer....................................................................................................................12
Kør alle systemscanninger og optimeringer...................................................................................................................13
Meddelelser i SupportAssist-isen................................................................................................................................. 13
5 Sådan hentes drivere og downloads............................................................................................................. 15
Alvorlighedskategorisering for drivere............................................................................................................................15
Installer driveropdateringer..............................................................................................................................................15
Fjern driveropdateringer...................................................................................................................................................16
Meddelelser på isen Hent drivere og downloads........................................................................................................16
6 Fejlnding af almindelige problemer............................................................................................................. 18
Fejlnding af blå skærm-fejl.............................................................................................................................................18
7 Oversigt over historik................................................................................................................................... 19
8 Sådan får du support................................................................................................................................... 20
Start DellConnect-session.............................................................................................................................................. 20
Send ler til Dells tekniske support.................................................................................................................................21
Afsend logler til Dells tekniske support........................................................................................................................ 21
Indholdsfortegnelse
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