Users Guide

● Clean Files
● Tune Performance
● Optimize Network
● Remove Viruses & Malware
NOTE: If you do not have administrator rights on the PC, only the Scan Hardware tile is enabled.
The following screenshot displays the tiles view of the Home page:
Figure 3. Home page—tiles view
NOTE:
Figures 1, 2, and 3 are for illustrative purpose only. Individual features such as header color, buttons, and so on, are
different on Alienware PCs.
NOTE: If a critical hardware issue is detected on your PC, all the PC optimization tiles are disabled until you create a
support request.
When you hover over the PC model or Service Tag displayed in the SupportAssist user interface, the PC image and its details
are displayed. The following table describes the PC details that are displayed:
Table 3. PC details
Field Description
Warranty details The service plan applicable for the PC, its start date, and
expiration date.
Service Tag The unique identifier of the PC. The Service Tag is an alpha-
numeric identifier.
Express Service Code The numerical sequence that can be used during automated
phone help, for example, 987-674-723-2.
Memory The amount of RAM installed in the PC, for example, 16 GB.
Processor The type of processor installed in the PC, for example, Intel Core
i5 6200U.
Operating System The operating system installed on the PC, for example, Microsoft
Windows 10 Pro.
12 Getting started with SupportAssist for Home PCs