Users Guide

Table 12. Get Support page (continued)

Feature Description

Send files to Tech Support Send files to Dell technical support describing the issue on your

PC or send files that a technical support agent requests for.

NOTE: The maximum size of the file that you can send is 4

MB.

For information about sending files to Dell technical support, see

Send files to Dell technical support on page 42. For information

about sending PC activity logfile to Dell technical support, see

Send log files to Dell technical support on page 42.

Owner's Manual View and download manuals that are available for your PC.

Warranty Information View the warranty details of your PC.

Online Tools and Info Access tools, additional information, and resources that are

available for your PC.

Service Contracts Access the Dell service plan website for your region.

Community Support Forums Access information about the capabilities and features of

SupportAssist, blogs, FAQs, and other technical documents.

Hardware Repair Service Contact a hardware repair service expert, if necessary.

1 This information is always displayed in the language applicable for the country or region in which the PC was purchased.

Send files to Dell technical support

About this task

If requested by a Dell technical support agent, you can send files describing the issue on your PC or any other specific file that is

requested by the support agent. You can send a ZIP, RAR, TXT, JPG, JPEG, PNG, GIF, DOCX, DOC, ODT, PDF, XLS, or XLSX

file.

NOTE: The maximum size of the file that you can send is 4 MB.

NOTE: You can send up to three files in a day. If you have multiple files, compress the files to .zip format and send the

ZIP file.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the right pane, click Upload Files.

3. In the Upload files box, click Browse, select the required file, and then click Upload.

Results

After the file is sent, and the File uploaded successfully message are displayed.

Send log files to Dell technical support

About this task

Send the PC activity log files to Dell technical support if requested by the Dell technical support agent.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the right pane, click Upload log file.

Getting support