Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssis
t capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
Optimize
network
connectivity
manually
You can optimize
network connectivity by
adjusting the settings to
have an efficient and
reliable network.
Troubleshoot
issues manually
You can fix common PC
issues by using the step-
by-step instructions and
video tutorials that are
available on the
troubleshooting page.
Scan and
update drivers
manually
You can manually scan
and install the driver
updates that are
available for your PC.
Self-dispatch
parts through
manual scans
If an issue is detected
for in-warranty parts
during manual scans,
you are prompted to
confirm your shipping
address for dispatching
the replacement part.
Self-dispatch
parts through
automated
scans
If an issue is detected
for in-warranty parts
during automated scans,
you are prompted to
confirm your shipping
address for dispatching
the replacement part.
Request onsite
assistance for
replacing a
self-
replaceable
part
1
You can request a
service technician to
visit you for replacing a
self-replaceable part at
your location.
Automated
support
request
creation
If an issue is detected
during a scheduled scan,
a support request is
automatically created
and a Dell Technical
Support agent contacts
you for resolving the
issue.
Manually
create support
request
You can manually create
a support request for an
issue that is not
detected by
SupportAssist.
Remove
viruses and
malware
manually
2
Isolate, remove, and
restore files that are
corrupted by viruses and
malware to keep your
PC secure.
Introduction 7