Users Guide

Scan specific hardware component..............................................................................................................................28
Run quick hardware scan................................................................................................................................................ 29
Run stress test...................................................................................................................................................................29
Chapter 7: Optimizing your PC.....................................................................................................31
Clean files.............................................................................................................................................................................31
Tune PC performance.......................................................................................................................................................31
Optimize network.............................................................................................................................................................. 32
Remove viruses and malware......................................................................................................................................... 32
Remove potentially unwanted programs............................................................................................................... 32
Run all PC scans and optimizations.............................................................................................................................. 33
Chapter 8: Virtual assistant overview.......................................................................................... 35
Chapter 9: Creating support request........................................................................................... 36
Create support request for issue detected by a scan..............................................................................................36
Manually create a support request................................................................................................................................37
Issue details page.............................................................................................................................................................. 37
Issue summary page ........................................................................................................................................................ 38
Dispatchable parts............................................................................................................................................................ 38
Chapter 10: Troubleshooting overview.........................................................................................39
Chapter 11: History overview....................................................................................................... 40
Chapter 12: Getting support.........................................................................................................41
Send files to Dell technical support.............................................................................................................................. 42
Send log files to Dell technical support........................................................................................................................42
Allow remote access to PC.............................................................................................................................................42
Chapter 13: Frequently asked questions...................................................................................... 44
Chapter 14: SupportAssist for Home PCs resources.....................................................................47
Chapter 15: Contacting Dell.........................................................................................................48
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Contents