Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
efficient and reliable
network.
Troubleshoot
issues manually
You can fix common
PC issues by using
the step-by-step
instructions and video
tutorials that are
available on the
troubleshooting page.
Scan and update
drivers manually
You can manually
scan and install the
driver updates that are
available for your PC.
Self-dispatch
parts through
manual scans
If an issue is detected
for in-warranty parts
during manual scans,
you are prompted
to confirm your
shipping address
for dispatching the
replacement part.
Self-dispatch
parts through
automated scans
If an issue is detected
for in-warranty parts
during automated
scans, you are
prompted to confirm
your shipping address
for dispatching the
replacement part.
Request onsite
assistance for
replacing a self-
replaceable part
1
You can request a
service technician to
visit you for replacing a
self-replaceable part at
your location.
Automated
support request
creation
If an issue is
detected during a
scheduled scan, a
support request
is automatically
created and a Dell
Technical Support
agent contacts you for
resolving the issue.
Manually create
support request
You can manually
create a support
request for an issue
that is not detected by
SupportAssist.
Remove viruses
and malware
manually
2
Isolate, remove, and
restore files that are
corrupted by viruses
and malware to keep
your PC secure.
Introduction 7