Release Notes

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Table Of Contents

Rev. A00

July 2021

SupportAssist for Home PCs Version 3.10

Release Notes

Release summary

The Dell Migrate service is now expanded to new regions and locales with this version. A survey for collection of feedback for

product enhancements is also included in this release. From this release, SupportAssist for Home PCs is not supported on PCs

with 32-bit operating system and on PCs running Windows version 10 RS3 or earlier.

Version

3.10

Release date

July 2021

Priority and recommendations

OPTIONAL: Dell recommends you to review the details about the update to determine if it applies to your system. The update

contains changes that impact only certain configurations, or provides new features that may not apply to your environment.

Compatibility

SupportAssist is supported on the following Dell PCs with 64-bit Windows 10 RS4 and later versions of the operating system:

● Laptops and desktops

○

Inspiron

○ XPS

○ Alienware

○ Latitude

○ Vostro

○ OptiPlex

○ Precision

Minimum PC requirements

The following table lists the minimum PC requirements for installing and using SupportAssist:

Release summary

Summary of content (5 pages)

PAGE 1
Rev. A00 July 2021 SupportAssist for Home PCs Version 3.10 Release Notes Release summary The Dell Migrate service is now expanded to new regions and locales with this version. A survey for collection of feedback for product enhancements is also included in this release. From this release, SupportAssist for Home PCs is not supported on PCs with 32-bit operating system and on PCs running Windows version 10 RS3 or earlier. Version 3.
PAGE 2
Table 1. Minimum PC requirements Particulars Requirements Operating system Laptops and desktops: ● Microsoft Windows 10 Edge Gateways: ● Microsoft Windows 10 ● Microsoft Windows 10 Embedded Box PCs: ● Microsoft Windows 10 ● Microsoft Windows 10 ● Microsoft Windows 10 RS4 and later (only 64-bit) IoT Enterprise 2015 LTSB (only 64-bit) IoT Enterprise 2016 LTSB (only 64-bit) Professional (only 64-bit) IoT Enterprise 2015 LTSB (only 64-bit) IoT Enterprise 2016 LTSB (only 64-bit) Software Microsoft .
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Known issues Selected files and settings are automatically cleared Description If you rescan the drivers on the source PC after you select the files and settings that you want to migrate, the selections are automatically cleared. Workaround None. Version affected 3.
PAGE 4
Workaround Reboot the old and new PCs and try again. Version affected 3.8 and later Tracking number 6410 Limitations The Carry-in Service Locator and Call us information are always displayed in the language of the country or region where the PC was purchased. SupportAssist for Home PCs resources This section lists the documentation resources and other useful links that provide more information about SupportAssist for Home PCs. Table 2.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.