Users Guide

About this task
A quick scan on your PC detects issues in hardware components such as the hard drive, processor, memory module, and so on.
Steps
1. Open SupportAssist and click .
2. On the Scan Hardware tile, click Run.
Results
● If no issue is detected, an appropriate notification is displayed on the tile.
● If an issue is detected and it requires creating a support request, the optimization tiles are disabled and the issue details page
is displayed. For instructions to create a support request, see إنشاء طلب دعم بشأن مشكلة تم الكشف عنها بواسطة الفحص on
page 40.
● If an issue is detected and it does not require creating a support request, the issue title is displayed above the tiles, a
notification is displayed on the Scan Hardware tile, and the optimization tiles are disabled. To enable the tiles, click Skip.
Run stress test
Prerequisites
يجب أن تمتلك حقوق المسؤول على جهاز الكمبيوتر .
About this task
A stress test detects issues in components such as the PC board, optical drives, and camera. It also detects issues in
components scanned during a quick scan.
CAUTION: During a stress test, you can see flashes on your screen and you may not be able to use your PC.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to troubleshoot my PC and then click I want to scan my entire PC.
3. Click Start.
A message is displayed prompting you to save your files and to close all applications.
4. After you save your files and close all the applications, click OK to run the test.
During the test, the name of the task that is running is displayed above the tiles and the scan progress is displayed on the
Scan Hardware tile.
Results
● If no issue is detected, an appropriate notification is displayed on the tile.
● If an issue is detected and requires creating a support request, the optimization tiles are disabled and the issue details page
is displayed. For instructions to create a support request, see إنشاء طلب دعم بشأن مشكلة تم الكشف عنها بواسطة الفحص on
page 40.
● If an issue is detected and does not require creating a support request, the issue title is displayed above the tiles, a
notification is displayed on the Scan Hardware tile, and the optimization tiles are disabled. To enable the tiles, click Skip.
إعلامات تجانب فحص الأجهزة
يصف الجدول التالي إعلامات الحالة المختلفة التي يتم عرضها على تجانب فحص الأجهزة عند اكتشاف مشكلة أثناء الفحص السريع
للأجهزة أو اختبار إجهاد جهاد الكمبيوتر :
جدول
10. إعلامات تجانب فحص الأجهزة
رمز الحالة رمز جهاز الكمبيوتر الحالة الوصف
لم يتم عرض رمز . عادي لم يتم الكشف عن أي مشكلات في
الأجهزة .
32 فحص المكونات المادية لجهاز الكمبيوتر