Users Guide

If your service plan has expired, SupportAssist does not display notifications for driver updates available for your PC. You
must renew your service plan to receive notifications about driver updates.
21. Can I update the BIOS on a BitLocker enabled PC?
Dell Technologies recommends you to disable the BitLocker encryption on the PC before updating the BIOS.
22. When I perform a hardware scan, the scan result is displayed as Misconfigured on the History page. But, there is
no notification that is displayed on the Scan Hardware tile. Why?
If SupportAssist could not scan a component during the hardware scan, the Misconfigured status is displayed. Hence, no
notification is displayed on the Scan Hardware tile. SupportAssist scans the component again during the next manually
initiated or automated scan.
23. Where can I view the summary of the files and settings that were migrated using Dell Migrate?
To view the files and settings that were migrated in the last session, go to the Dell Migrate home page and click View
Summary. You can also view the summary of all the files and settings that were migrated during the last 90 days on the
History page.
24. Why does Dell Data Assistant prompt me to use Windows Reset when I have Dell SupportAssist OS Reovery
installed on my PC?
Dell Data Assistant prompts you to erase your PC using Dell Reset only if Dell SupportAssist OS Recovery version 5.3 or later
is installed on your PC. If a lower version of Dell SupportAssist OS Recovery is installed on your PC, you are prompted to use
Windows Reset.
50 Frequently asked questions