Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssis
t capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
connectivity
manually
have an efficient and
reliable network.
Troubleshoot
issues manually
You can fix common PC
issues by using the step-
by-step instructions and
video tutorials that
are available on the
troubleshooting page.
Scan and
update drivers
manually
You can manually
scan and install the
driver updates that are
available for your PC.
Self-dispatch
parts through
manual scans
If an issue is detected
for in-warranty parts
during manual scans,
you are prompted to
confirm your shipping
address for dispatching
the replacement part.
Self-dispatch
parts through
automated
scans
If an issue is detected
for in-warranty parts
during automated scans,
you are prompted to
confirm your shipping
address for dispatching
the replacement part.
Request onsite
assistance for
replacing a
self-
replaceable
part
1
You can request a
service technician to
visit you for replacing a
self-replaceable part at
your location.
Automated
support
request
creation
If an issue is detected
during a scheduled scan,
a support request is
automatically created
and a Dell Technical
Support agent contacts
you for resolving the
issue.
Manually
create support
request
You can manually create
a support request
for an issue that
is not detected by
SupportAssist.
Remove
viruses and
malware
manually
2
Isolate, remove, and
restore files that are
corrupted by viruses and
malware to keep your
PC secure.
Predictive
issue detection
If a part is identified
for possible failure, an
Introduction 7