Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.8.1 User’s Guide
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System repair overview
- System reset overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contacting Dell
System reset overview
The system reset feature enables you to reset the operating system of your PC. You can either reset the operating system to
factory state or install the latest version of the operating system. Depending upon the state of your PC, the following options
may be available:
● Reset to factory settings—install the factory image on your PC to reset the operating system to the state it was in when
your PC was shipped from the Dell factory.
● Reset and update—download and install the most recent operating system on your PC along with the critical drivers and
applications.
CAUTION: The reset process permanently deletes all data on the hard drive and uninstalls any programs or
drivers that you installed on your PC. It is recommended that you back up the data before performing a system
reset.
NOTE: If SupportAssist is unable to detect the factory image that was installed on your PC, only the Reset and update
option is displayed.
NOTE: The feature to reset your PC using the Reset and update option is supported only on certain systems. For the
list of systems where this feature is supported, see the Dell SupportAssist OS Recovery Support Matrix available on the
SupportAssist for Home PCs support page.
Reset your PC to factory settings
Prerequisites
● You must have administrator rights on the PC.
● Your PC must be connected to a power outlet.
About this task
The Reset to factory settings option resets your operating system and default applications to the state they were in when
your PC was shipped from the Dell factory.
Steps
1. Open SupportAssist and go to Troubleshooting > Erase everything and reset my PC to its original state, and then
click Reset my PC.
2. Click Yes, reboot.
The PC restarts, and the SupportAssist OS Recovery user interface is displayed.
Next steps
Perform the steps that are provided in the Reset your computer to factory state section in the Dell SupportAssist OS Recovery
User's Guide available on the SupportAssist for Home PCs support page.
Reset your PC and update the operating system
Prerequisites
● Your PC must be connected to a power outlet.
● Your PC must have an active Internet connection.
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22 System reset overview