Users Guide

Chapter 1: Introduction................................................................................................................. 5
Key features..........................................................................................................................................................................5
Document purpose.............................................................................................................................................................. 5
Audience................................................................................................................................................................................ 5
New features in this release............................................................................................................................................. 6
Supported PCs..................................................................................................................................................................... 6
SupportAssist capabilities and Dell service plans.........................................................................................................6
Other service offerings...................................................................................................................................................... 8
Chapter 2: Getting started with SupportAssist for Home PCs......................................................10
Minimum PC requirements.............................................................................................................................................. 10
Install SupportAssist for Home PCs............................................................................................................................... 11
SupportAssist user interface............................................................................................................................................11
Change language setting..................................................................................................................................................14
Create SupportAssist profile........................................................................................................................................... 14
Create Dell My Account............................................................................................................................................. 15
Sign in with social media account............................................................................................................................ 15
Update contact and shipping information....................................................................................................................15
Use different SupportAssist profile............................................................................................................................... 15
Configure Internet settings............................................................................................................................................. 16
Scheduled scans and optimizations...............................................................................................................................16
Schedule automatic scans and optimizations........................................................................................................16
Manually upgrade SupportAssist.................................................................................................................................... 17
Notifications........................................................................................................................................................................ 17
Notifications on SupportAssist user interface...................................................................................................... 17
Notifications on taskbar or Windows Action Center........................................................................................... 18
Banners on SupportAssist Home page................................................................................................................... 19
Disable SupportAssist notifications.........................................................................................................................20
Uninstall SupportAssist ...................................................................................................................................................20
Chapter 3: System repair overview.............................................................................................. 21
Configure system repair settings................................................................................................................................... 21
Repair your PC....................................................................................................................................................................21
Chapter 4: System reset overview............................................................................................... 22
Reset your PC to factory settings................................................................................................................................ 22
Reset your PC and update the operating system..................................................................................................... 22
Chapter 5: Dell Migrate overview.................................................................................................24
Migrate data from old to new PC................................................................................................................................. 25
Erase and reset old PC.................................................................................................................................................... 26
Chapter 6: Drivers and downloads overview.................................................................................27
Severity categorization of updates............................................................................................................................... 27
Contents
Contents 3