Users Guide

Getting support
SupportAssist enables you to contact Dell technical support agents through phone, chat, or social media.
The Get Support page lists the help and support options available for your PC. The help and support options that you can
access vary based on the service plan of your PC and your region. For information about the help and support options available
for various service plans, see SupportAssist capabilities and Dell service plans on page 6.
NOTE: If Internet connectivity is not available, only the Dell technical support contact numbers for your region are
displayed.
The following screenshot displays the Get Support page:
Figure 11. Get Support page
The following table describes the help and support options that are displayed on the Get Support page:
Table 13. Get Support page
Feature Description
Carry-in Service Locator
1
Find the nearest Dell authorized carry-in service center based on
ZIP or postal code, city, or state.
Call us
1
Depending on your region, contact Dell technical support using
the displayed contact numbers.
Connect with Social Media Contact Dell technical support through social media platforms
such as WeChat, WhatsApp, Facebook Messenger, or Line
depending on your region.
Open a Support Request Manually create a support request for a hardware or software
issue. For instructions to create a support request, see Manually
create a support request on page 40.
Let us work on your PC remotely Allow a technical support agent to access your PC remotely to
troubleshoot an issue. For instructions to start a session, see
Allow remote access to PC on page 46.
Send files to Tech Support Send files to Dell technical support describing the issue on your
PC or send files that a technical support agent requests for.
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44 Getting support