Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssis
t capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
and support
request
creation for
failure
prevention
3
alert is sent to you.
SupportAssist opens a
support request, and a
Dell Technical Support
agent contacts you to
ship the replacement
part.
Notify PC
optimization
issues that are
detected
during
scheduled
scans
Depending on your
operating system, a
notification is displayed
on your task bar or in
Windows action center
about PC optimization
issues that are detected
during scheduled scans.
Automated PC
optimizations
3
SupportAssist
automatically optimizes
your PC during
automated scans.
Specify
preferred
contact time
4
You can provide your
preferred contact time.
A Dell Technical Support
agent contacts you only
during the specified
hours.
1 Onsite assistance for replacing a self-replaceable part is available only in certain regions.
2 The virus and malware removal capability is not available in certain regions, for example, China.
3 Predictive analysis failure detection includes hard drives, solid-state drives, batteries, thermals, and desktop fans.
4 Preferred contact time can be provided only by customers in the U.S. or Canada.
Other service offerings
Along with the existing SupportAssist capabilities, you can purchase additional service offerings for your PC.
The following table describes the service offerings that you can purchase for your PC:
Table 2. Other service offerings
Service offering Description Availability
Dell Software Support (DSS) Enable automated software optimizations
and virus and malware removal capabilities
on a PC with Basic or expired service
plan. For more information about the
SupportAssist capabilities available for DSS,
see SupportAssist capabilities and Dell service
plans on page 6.
Available for XPS, Alienware, Inspiron, and G
Series PCs in the U.S. with an active Basic or
expired service plan.
Dell Migrate Securely migrate your personal data to your
new PC from any PC running the Windows
operating system. After you migrate your
data, you can erase and reset your old PC
before you sell, gift, or trade in the PC .
Available for Inspiron, G Series, XPS, and
Alienware PCs in the U.S.
8 Introduction