Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
System reset and repair overview
SupportAssist OS Recovery enables you to reset or repair your PC. You can invoke SupportAssist OS Recovery from the
SupportAssist for Home PCs user interface.
System reset
The system reset feature enables you to reset the operating system of your PC. You can either reset the operating system to
factory state or install the latest version of the operating system. Depending upon the state of your PC, the following options
may be available:
● Reset to factory settings—install the factory image on your PC to reset the operating system to the state it was in when
your PC was shipped from the Dell factory.
● Reset and update—download and install the most recent operating system on your PC along with the critical drivers and
applications.
CAUTION: The reset process permanently deletes all data on the hard drive and uninstalls any programs or
drivers that you installed on your PC. It is recommended that you back up the data before performing a system
reset.
NOTE: If SupportAssist is unable to detect the factory image that was installed on your PC, only the Reset and update
option is displayed.
NOTE: The feature to reset your PC using the Reset and update option is supported only on certain systems. For the
list of systems where this feature is supported, see the Dell SupportAssist OS Recovery Support Matrix available on the
SupportAssist OS Recovery documentation page.
System repair
The system repair feature enables you to instantly rollback to a previous point in time on your PC to resolve boot issues or any
other performance issues. This feature is automatically enabled on PCs with at least 50 GB of free hard drive space and where
SupportAssist OS Recovery is available. If your PC has less than 50 GB of free hard drive space, you can manually enable the
feature in SupportAssist or the operating system control panel settings.
NOTE:
If a critical hardware issue is detected on your PC, the system repair feature is disabled until you create a support
request.
This feature helps you to instantly restore your PC to a previous point in time. Restoring your PC may help in resolving issues
caused by virus or malware infections, registry corruption, system file corruption, issues with operating system patches, or
drivers.
NOTE:
This feature does not completely protect the program files. The non-Dell applications that are installed on your PC
may be removed when the PC is restored to a previous restore point.
Reset your PC to factory settings
Prerequisites
● You must have administrator rights on the PC.
● Your PC must be connected to a power outlet.
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20 System reset and repair overview