Users Guide

Chapter 1: Introduction................................................................................................................. 5
Key features..........................................................................................................................................................................5
Document purpose.............................................................................................................................................................. 5
Audience................................................................................................................................................................................ 5
New and enhanced features............................................................................................................................................. 6
Supported PCs..................................................................................................................................................................... 6
SupportAssist capabilities and Dell service plans.........................................................................................................6
Other service offers............................................................................................................................................................8
Chapter 2: Getting started with SupportAssist for Home PCs......................................................10
Minimum PC requirements.............................................................................................................................................. 10
Install SupportAssist for Home PCs............................................................................................................................... 11
SupportAssist user interface............................................................................................................................................11
Change language setting..................................................................................................................................................12
Create a SupportAssist profile........................................................................................................................................12
Create a Dell My Account.......................................................................................................................................... 13
Sign in with a social media account......................................................................................................................... 13
Update contact and shipping information....................................................................................................................13
Use a different SupportAssist profile............................................................................................................................14
Configure Internet settings............................................................................................................................................. 14
Scheduled scans and optimizations...............................................................................................................................14
Schedule automatic scans and optimizations........................................................................................................14
Manually upgrade SupportAssist....................................................................................................................................15
Notifications........................................................................................................................................................................ 15
Notifications on SupportAssist user interface...................................................................................................... 15
Notifications in Windows action center..................................................................................................................16
Banners on SupportAssist Home page....................................................................................................................17
Disable SupportAssist notifications......................................................................................................................... 18
Uninstall SupportAssist ....................................................................................................................................................18
Chapter 3: System reset and repair overview.............................................................................. 20
Reset your PC to factory settings................................................................................................................................ 20
Reset your PC and update the operating system...................................................................................................... 21
Configure system repair settings................................................................................................................................... 21
Repair your PC................................................................................................................................................................... 22
Chapter 4: Dell Migrate overview.................................................................................................23
Migrate data from old to new PC..................................................................................................................................24
Erase and reset old PC.................................................................................................................................................... 25
Chapter 5: Drivers and downloads overview................................................................................ 26
Severity categorization of updates...............................................................................................................................26
Install driver updates........................................................................................................................................................ 26
Uninstall driver updates................................................................................................................................................... 27
Contents
Contents 3