Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.2 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
● A notification is displayed in the Windows action center.
● A banner is displayed on the SupportAssist Home page.
You can renew or upgrade your service plan by using the links that are provided in the notification or banner. For information
about the notifications that are displayed on the SupportAssist user interface, see Notifications on SupportAssist user interface.
For information about notifications that are displayed in the Windows action center, see Notifications in Windows action center.
The following table describes the banners that are displayed on the Home page:
Table 6. Banners on SupportAssist Home page
Scenario Action
If you have purchased Dell Migrate service and
have not migrated your files and settings within 90
days.
Click Yes to go to the Dell Migrate home page.
You have not logged in as an administrator to the
PC on which the Dell Migrate service is enabled.
Log in as an administrator to migrate your files and settings.
0–60 days before the service plan expires. Click Renew to renew the service plan online.
The service plan has expired and is within the
renewable period.
Click Renew to renew the service plan online.
The service plan has expired and is not within the
renewable period.
Click Contact Dell to extend or upgrade the service plan.
NOTE: The online service plan renewal capability is available only in the U.S.
Disable SupportAssist notifications
Prerequisites
You must be logged in as an administrator.
About this task
You can disable SupportAssist from displaying notifications on your PC. However, SupportAssist still displays notifications about
hardware issues and urgent driver updates that are detected during a scan even if you disable the notifications.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click
Notifications.
2. Clear the I want to receive notifications about hardware and software issues, driver updates, Support Requests,
and other alerts for my PC check box and click Save.
SupportAssist notifications are disabled and the Home page is displayed.
Uninstall SupportAssist
Prerequisites
The SupportAssist user interface must not be open on the PC.
Steps
1. Go to Control panel > Programs > Programs and Features.
The Uninstall or change a program page is displayed.
2. Right-click Dell SupportAssist, and click Uninstall.
3. When you are prompted to confirm the uninstallation, click Yes.
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Getting started with SupportAssist for Home PCs