Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.2 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
Send files to Dell technical support
About this task
If requested by a Dell technical support agent, you can send files describing the issue on your PC or any other specific file that
is requested by the support agent. You can send a ZIP, RAR, TXT, JPG, JPEG, PNG, GIF, DOCX, DOC, ODT, PDF, XLS, or XLSX
file.
NOTE: The maximum size of the file that you can send is 4 MB.
NOTE: You can send up to three files in a day. If you have multiple files, compress the files to .zip format and send the
ZIP file.
Steps
1. Open SupportAssist and click the Get Support tab.
2. In the right pane, click Upload Files.
3. In the Upload files box, click Browse, select the required file, and then click Upload.
Results
After the file is sent, and the File uploaded successfully message are displayed.
Send log files to Dell technical support
About this task
Send the PC activity log files to Dell technical support if requested by the Dell technical support agent.
Steps
1. Open SupportAssist and click the Get Support tab.
2. In the right pane, click Upload log file.
Results
After the file is sent,
and the File uploaded successfully message are displayed.
Remote troubleshooting
A Dell technical support agent may need access to your PC to troubleshoot certain issues. You can either allow them to fully
control your PC remotely or allow them to only initiate the scans remotely. If you do not provide them full control over your PC,
the technical support agent can only scan and install driver updates, or initiate a hardware scan.
To allow the Dell technical support agent to fully control your PC remotely, see Allow remote troubleshooting by using
RemoteAssist.
To allow the Dell technical support agent to only run scans and initiate driver updates on your PC, see Allow remote
troubleshooting by using Remote help.
Allow remote troubleshooting by using RemoteAssist
Prerequisites
● You must be logged in as an administrator.
● A remote session must be initiated for your PC by the Dell technical support agent.
NOTE:
If a manually initiated driver scan, hardware scan, or system optimization is in progress, the technical support agent
cannot initiate the remote session.
42 Getting support