Deployment Guide

    TechDirect.......................................................................................................................................................29
  SupportAssist  TechDirect..................................................................................................................................30
 SupportAssist....................................................................................................................................................................30
   SupportAssist...........................................................................................................................................31
  SupportAssist  ServiceNow..................................................................................................................................31
  ServiceNow............................................................................................................................................................31
  ServiceNow...........................................................................................................................................................32
7   SupportAssist  WMI....................................................................................................................33
DSA_RegistrationInformation.....................................................................................................................................................33
DSA_CaseInformation.................................................................................................................................................................33
DSA_AlertInformation.................................................................................................................................................................34
DSA_SystemInformation.............................................................................................................................................................34
8      SupportAssist.................................................................................................................36
9  ...........................................................................................................................................................40
 ...........................................................................................................................................................................................40
..............................................................................................................................................................................................40
.................................................................................................................................................................................................41
 ............................................................................................................................................................................................41
............................................................................................................................................................................................43
...............................................................................................................................................................................................43
 ........................................................................................................................................................................................43
 .......................................................................................................................................................................................43
 A :    ..........................................................................................................................44
 B :................................................................................................................................................................45
4 