Deployment Guide
SupportAssist :
>Computer Name> has SupportAssist Installed but not Registered.
SupportAssist :
>Computer Name> does not have SupportAssist installed.
SupportAssist :
>Computer Name> has Dell SupportAssist Installed and Registered and DDV Serivce is running.
SupportAssist :
>Computer Name> has Dell SupportAssist Installed and Registered but DDV service is not
running.
2
CaseAndDispatchReport.ps1 SupportAssist .
:
a .
b .
.
c
SupportAssist
:
• 64
SupportAssist \Program Files 64\Dell
\SupportAssistBusinessClient\bin
• 32
SupportAssist \Program Files\Dell
\SupportAssistBusinessClient\bin
d CaseAndDispatchReport.ps1 .
:
System Center Operations Manager )SCOM (
. .
.
Case Number is : 907504464
Commodity type is : N/A
Description is: WCG: SAAGENT| PS| FA| Precision 5510| Microsoft Windows 10 Enterprise|
Automated SupportAssist Dispatch
Case Number is : 907504464
Commodity type is : N/A
Description is: WCG: SAAGENT| PS| FA| Precision 5510| Microsoft Windows 10 Enterprise|
Automated SupportAssist Dispatch
3 Active Directory .
AD
.
:
gpupdate/force
4 WMI
WMI . WMI
:
a .
b services.msc .
.
c Windows Management Instrumentation .
5 SupportAssist
. .
6
Support Assist .
42