Users Guide

Use different SupportAssist profile
Prerequisites
You must have administrator rights on the PC.
Steps
1. On the top-right corner of the SupportAssist user interface, click the username and click Use a different profile.
2. Click Continue.
NOTE: When you click Continue, SupportAssist deactivates the current profile and removes access to the saved
contact information and shipping details.
The Home page is displayed and the link to create a profile is displayed on the top-right corner of the SupportAssist user
interface. For instructions to create a profile, see Create SupportAssist profile.
Configure Internet settings
Prerequisites
You must have administrator rights on the PC.
About this task
Your PC must be connected to an active Internet connection to experience the automated support capabilities of SupportAssist.
You can configure SupportAssist to connect to the Internet directly or through a proxy server.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click Internet.
2. If you want SupportAssist to directly connect to the Internet, select Connect directly.
3. If you want SupportAssist to connect to the Internet using a proxy network, perform the following steps:
a. Select Connect using proxy.
The proxy settings fields are displayed.
b. Enter the address, port number, username, and password details.
NOTE: You can enter a maximum of five digits for the port number.
4. Click Save.
The Home page is displayed.
Scheduled scans and optimizations
By default, SupportAssist scans your PC to detect hardware issues, driver updates, and the required PC optimizations. The
default frequency of the scans depend on your PC service plan.
If an urgent driver update, hardware issue, or a virus or malware is detected during the scan, a notification is displayed. The type
of notification depends on the operating system that is installed on the PC. See Notifications on taskbar or Windows Action
Center on page 16. If your PC has an active ProSupport Plus or Premium Support Plus service plan, SupportAssist
automatically optimizes your PC after the scan.
Schedule automatic scans and optimizations
Prerequisites
You must have administrator rights on the PC.
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Getting started with SupportAssist for Home PCs