Users Guide

Chapter 1: Introduction................................................................................................................. 5
Key features..........................................................................................................................................................................5
Document purpose.............................................................................................................................................................. 5
Audience................................................................................................................................................................................ 5
New features in this release............................................................................................................................................. 5
Supported PCs..................................................................................................................................................................... 6
SupportAssist capabilities and Dell service plans.........................................................................................................6
Chapter 2: Getting started with SupportAssist for Home PCs....................................................... 8
Minimum PC requirements................................................................................................................................................ 8
Install SupportAssist........................................................................................................................................................... 9
SupportAssist user interface............................................................................................................................................ 9
Change language setting..................................................................................................................................................12
Create SupportAssist profile........................................................................................................................................... 12
Create Dell My Account..............................................................................................................................................13
Sign in with social media account............................................................................................................................ 13
Update contact and shipping information....................................................................................................................13
Use different SupportAssist profile............................................................................................................................... 14
Configure Internet settings............................................................................................................................................. 14
Scheduled scans and optimizations...............................................................................................................................14
Schedule automatic scans and optimizations........................................................................................................14
Manually upgrade SupportAssist....................................................................................................................................15
Notifications........................................................................................................................................................................ 15
Notifications on SupportAssist user interface...................................................................................................... 15
Notifications on taskbar or Windows Action Center........................................................................................... 16
Banners on SupportAssist home page.................................................................................................................... 17
Disable SupportAssist notifications..........................................................................................................................17
Uninstall SupportAssist ....................................................................................................................................................18
Chapter 3: Dell Migrate overview................................................................................................. 19
Migrate data from source to target PC.......................................................................................................................20
Chapter 4: Drivers and downloads overview.................................................................................22
Severity categorization of updates...............................................................................................................................22
Install driver updates........................................................................................................................................................ 22
Uninstall driver updates................................................................................................................................................... 23
Get Drivers and Downloads tile notifications..............................................................................................................24
Chapter 5: Scanning PC hardware............................................................................................... 25
Scan specific hardware component..............................................................................................................................25
Run quick hardware scan................................................................................................................................................ 25
Run stress test...................................................................................................................................................................26
Scan Hardware tile notifications....................................................................................................................................26
Contents
Contents 3