Users Guide

20. I am not receiving notifications for driver updates. What should I do?
If your service plan has expired, SupportAssist does not display notifications for driver updates available for your PC. You
must renew your service plan to receive notifications about driver updates. See Banners on SupportAssist home page.
21. Can I update the BIOS on a BitLocker enabled PC?
It is recommended to disable the BitLocker encryption on the PC before updating the BIOS.
22. When I perform a hardware scan, the scan result is displayed as Misconfigured on the History page. But, there is
no notification that is displayed on the Scan Hardware tile. Why?
If SupportAssist could not scan a component during the hardware scan, the Misconfigured status is displayed. Hence, no
notification is displayed on the Scan Hardware tile. SupportAssist scans the component again during the next manually
initiated or automated scan.
23. Where can I view the summary of the files and settings that were migrated using Dell Migrate?
To view the files and settings that were migrated in the last session, go to the Dell Migrate home page and click View
Summary. You can also view the summary of all the files and settings that were migrated during the last 90 days on the
History page.
Frequently asked questions 45