Users Guide

Introduction
SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your PC.
SupportAssist addresses PC performance and stabilization issues, prevents security threats, monitors and detects hardware
failures, and automates the engagement process with Dell Technical support. Depending on your Dell service plan, SupportAssist
also automates support request creation for issues that are detected during a scan. For information on the SupportAssist
capabilities for different service plans, see SupportAssist capabilities and Dell service plans on page 6.
NOTE: In this document, the term PC refers to Dell laptops, desktops, gateways, and embedded PCs.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up PC
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information
enables Dell to provide you an enhanced, efficient, and accelerated support experience.
Key features
● Predictive and proactive issue detection and notification.
● Manually or automatically check for driver updates available for your PC.
● Manually or automatically scan your PC hardware to identify issues.
● Automatically create a support request for a hardware issue detected in your PC.
● Manually create a support request for an issue in your PC.
● Clean temporary files, optimize network connectivity, fine-tune PC performance, and remove viruses and malware.
● Manually send files to Dell technical support.
NOTE: SupportAssist capabilities available for a PC vary depending on the Dell service plan of the PC.
Document purpose
This document provides information about using SupportAssist on PCs running Windows 8 or Windows 10 operating systems.
For information about using SupportAssist on PCs running Windows 10 in S mode operating system, see the SupportAssist for
Home PCs User's Guide for Windows 10 in S Mode available at https://www.dell.com/serviceabilitytools.
Audience
This document is intended for users who monitor their PCs running Windows 8 or Windows 10 operating system using
SupportAssist for Home PCs. This document also caters to employees of organizations that do not have an IT administrator and
allow the employees to monitor their PCs by themselves using SupportAssist.
New features in this release
● Virtual assistant to troubleshoot your PC, perform PC optimization, or chat with a Dell technical support agent.
NOTE:
The virtual assistant is available only for Inspiron PCs in Canada with a Basic service plan and when the
SupportAssist language is set to English.
● Provision to enable or disable temporary suspension of data encryption to install updates on a BitLocker enabled PC.
● Added notification to check the status of an open support request online.
● Removed notification that is displayed before a scheduled scan is initiated.
● Security and other bug fixes.
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