Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssist
capabilities
Description Dell service plans
Basic Premiu
m
Support
ProSupport ProSupport
Plus
Premium
Support
Plus
Request onsite
assistance for
replacing a self-
replaceable part
1
You can request a service technician to
visit you to replace a self-replaceable part
at your location.
Automated
support request
creation
If an issue is detected during a scheduled
scan, a support request is automatically
created and a Dell Technical Support
agent contacts you about the solution.
Create support
request manually
You can manually create a support request
if you are experiencing an issue that is not
detected by SupportAssist.
Remove viruses
and malware
manually
2
Isolate, remove, and restore files that are
corrupted by viruses and malware to keep
your PC secure.
Predictive issue
detection and
support request
creation for
failure
prevention
3
If a part is identified for possible failure, an
alert is sent to you. SupportAssist opens a
support request, and a Dell Technical
Support agent contacts you to ship the
replacement part.
Notify PC
optimization
issues that are
detected during
scheduled scans
Depending on your operating system, a
notification is displayed on your task bar or
in Windows action center about PC
optimization issues that are detected
during scheduled scans.
Automated PC
optimizations
2
SupportAssist automatically optimizes your
PC during automated scans.
Specify preferred
contact time
4
You can provide your preferred contact
time. A Dell Technical Support agent
contacts you only during the specified
hours.
1 Onsite assistance for replacing a self-replaceable part is available only in certain regions.
2 The virus and malware removal capability is not available in certain regions, for example, China.
3 Predictive analysis failure detection includes hard drives, solid-state drives, batteries, thermals, and desktop fans.
4 Only customers in US or Canada can provide preferred contact time.
Introduction
7