SupportAssist Version 1.0 For Microsoft System Center Operations Manager Quick Start Guide September 2013 Rev.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. NOTE: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
1 Introduction The Dell SupportAssist plugin for Microsoft System Center Operations Manager provides proactive support capabilities for supported Dell servers. Operations Manager interacts with supported devices that are to be monitored and receives SNMP traps and Windows event logs, which are periodically retrieved as alerts by the SupportAssist client. The alerts are filtered using various policies to decide if the alerts qualify for creating a new support case or updating an existing support case.
7. Verify that the SupportAssist client is able to communicate with the SupportAssist server hosted by Dell by performing the email connectivity test. For more information, see Email Connectivity Test. 8. If there is an SSL connection failure, you must install the required root certificates. To identify and resolve an SSL connection failure, see Identifying SSL Connection Failure and Installing Root Certificates. 9.
4. Provide the IP Address or Name, Domain\Username, Password, and Confirm Password of the host (Operations Manager 2012 SP1) or RMS (Operations Manager 2007 R2) in the appropriate fields. NOTE: The username must be provided in the domain\username format. You can use a period [.] to indicate the local domain. 5. Click Apply. SupportAssist validates the management group credentials by attempting to establish a remote connection.
3. Click Send System Logs. The status of the system log collection is displayed in the Collection Status column. 4. To add other devices to the system log collection queue, select each device in the Device Inventory, and then click Send System Logs. When SupportAssist is able to successfully generate the system log collection and upload it to Dell, the Collection Status column displays Collection Uploaded.
Certificate Files Installation Folder GTE_CyberTrust Global Root.cer Trusted Root Certification Authorities To install root certificates: 1. Click Start > Run. The Run dialog box is displayed. 2. In the Open box, type mmc, and click OK. The Console1 – [Console Root] window is displayed. 3. Click File > Add/Remove Snap-in. The Add or Remove Snap-ins dialog box is displayed. 4. Under Available snap-ins, select Certificates, and click Add >. The Certificates snap-in dialog box is displayed. 5.