SupportAssist Version 1.0 For Microsoft System Center Operations Manager Support Matrix April 2014 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
1 Introduction Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. This document lists the devices, operating systems, management packs, and minimum requirements for Dell SupportAssist Version 1.
Model Remote Monitoring And Case Creation Automatic Data Collection R415 Yes Yes R420 Yes Yes R510 Yes Yes R515 Yes Yes R520 Yes Yes R610 Yes Yes R620 Yes Yes R710 Yes Yes R715 Yes Yes R720 Yes Yes R720xd Yes Yes R805 Yes Yes R810 Yes Yes R815 Yes Yes R820 Yes Yes R900 Yes Yes R905 Yes Yes R910 Yes Yes M420 Yes Yes M520 Yes Yes M600 Yes Yes M605 Yes Yes M610 Yes Yes M610x Yes Yes M620 Yes Yes M710 Yes Yes M710HD Yes Yes M805
Model Remote Monitoring And Case Creation Automatic Data Collection T610 Yes Yes NOTE: SupportAssist will not generate support cases for hard drive failures or alerts from storage devices. SupportAssist supports only the OMSA alerts and not the OMSS (Storage Management) alerts from Windows Server Management Pack at this time.
Devices to be monitored Required Management Packs ● ● ● ● ● ● ● Dell Dell Dell Dell Dell Dell Dell Base Hardware Library Common Operations Library DRAC Model DRAC View DRAC Operations Library DRAC (SCOM 2007/SCE 2010) DRAC (SC2012 OM) NOTE: For information about importing the required management packs, see the Dell Server Management Pack Suite For Microsoft System Center Operations Manager And System Center Essentials Installation Guide at dell.
