M Monito oring g iDRA AC7 Devices D Ussing D Dell Suppo ortAsssist Dell Product Grou up Services Dec cember 2013 AD Dell Tech hnical White Paper
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Monitoring iDRAC7 Devices Using Dell SupportAssist | Version 1.
Table of contents Introduction ............................................................................................................................................................................................5 1 2 Discovery and inventory .............................................................................................................................................................. 6 1.1 Prerequisites .................................................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials, and enables transparent visibility to your server, storage, and networking infrastructure, and proactively identifies hardware failures in your IT environment.
1 Discovery and inventory Discovery and inventory aids understanding of what hardware and software are installed across your organization and is the most basic step to effective systems management. Areas such as license compliance, health monitoring, security and upgrades, and migrations all require the networked hardware to be available to the System Administrator on a single console to help ease the process.
Figure e1 iii. Discovvery Range Wizard W Specify the e IP ranges of o the devicess in the enviro onment. The following are e examples o of valid IP ranges tha at you can pro ovide. Figure e2 Samplle IP ranges Additionally, an Im mport functionality provide ed in OpenM anage Essenttials helps with importing a Discovery Range e which is de efined in a .cssv file format, as shown in Figure 3. The e maximum n numbers of d devices that can be b imported using u this metthod is 500. Figure e3 7 Samplle .
2 Disscoverin ng iDRA AC7 devvices To disscover iDRAC C7 devices: i. ii. iii. In the IP address/range e field, type the t IP addresss range. me field, prov vide a range name n (option nal). In the Nam Click Add. NOT TE: If required d, repeat step p i to step iii to t add more d discovery ran nges. iv. Click Nextt to proceed. Figure e4 2.1.1 ICM MP configu uration i. ii. iii. 8 Speciffying an IP ran nge Set ping timeout for pin nging the devvice on the n network.
Figure e5 2.1.2 SNM MP Config guration i. ii. iii. In the SNM MP Configura ation screen, select the En nable SNMP d discovery op ption. Type the community c name in the Get G communiity field. Click Nextt to proceed with the defa ault settings u until the Disc covery Range e Action page e. Figure e6 9 ICMP configuration n SNMP Configuratio on Monitoring iDRAC7 Devicess Using Dell Supp portAssist | Versiion 1.
iv. In the Disc covery Range e Action scre een, select on ne of the options, and clic ck Finish. d rang ge you provid ded is added to the Includ de Range listt, and the disc covered iDRA AC7 device is The discovery displa ayed in the de evice tree in OpenManage O e Essentials. Figure e7 10 iDRAC C7 device in OpenManage O Essentials Monitoring iDRAC7 Devicess Using Dell Supp portAssist | Versiion 1.
3 Settting up p iDRAC C7 i. ii. iii. iv. v. vi. Launch the iDRAC console of the discovered iD RAC device. Click Alertts. Navigate to the SNMP and Email Se ettings tab. Type the alert a destination IP address. Click Applly. Under Tesst SNMP Trap p, click Send. Figure e8 vii. viii. ix. Navigate to the Alerts tab. t Select Ena abled. Click Applly. Figure e9 11 Adding g a trap destination in the iDRAC7 con nsole Enabling alerts Monitoring iDRAC7 Devicess Using Dell Supp portAssist | Versiion 1.
4 Configurin ng Supp portAssist After successful diiscovery of th he iDRAC7 de evice in Open nManage Esse entials, the iD DRAC7 device e is displayed d in the e Devices tab in SupportAsssist. Figure e 10 4.1 es tab Device Deffault cred dentials Suppo ortAssist runss the approprriate collectio on tools and g gathers the ssystem logs frrom OpenMa anage Essen ntials-manage ed Dell server, storage, an nd switch devvices.
Figure e 11 iv. v. Provid ding the devic ce credentialss Provide the username and password in the apprropriate fieldss. Click Save e Changes. NOTE: N When the t administrrator credentials of a devic ce is changed d, make sure that the defa ault credentials is also a updated in SupportAsssist. 4.
iv. v. vi. In the Editt Device Cred dentials scree en, provide th he Username e and Passwo ord as approp priate. Click Save e Changes. At the con nfirmation pro ompt, click Yes. Figure e 13 14 Edit Device Creden ntials screen Monitoring iDRAC7 Devicess Using Dell Supp portAssist | Versiion 1.
5 Alerts in OpenManage Essentials Dell OpenManage Essentials administrators can monitor the health of discovered assets through a centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure. 5.1 Alert threshold The alert threshold specifies under what conditions the alert should cause a support case to be created (or appended).
Table 2 Example of a policy criteria for an alert Policy Property Description Example clientType Type of client reporting the alert “OME” eventSourceType Source of the alert “.1.3.6.1.4.1.674.10892.5.3.2.1” trapId Trap identifier “2153” eventId Event identifier “FAN0001” severity Severity of the alert “CRITICAL” description Description of the alert “Fan RPM is less than the lower critical threshold.” autoCase Indicates if the alert should be processed.
6 Auttomatic c case creation c n and exxecution of the e collec ction too ol Suppo ortAssist proc cesses all alerts from Ope enManage Esssentials, but a support casse is created only if: The policies qualify the alert for a support case crreation. SupportAsssist is configu ured to autom matically gene erate supportt cases.
7 Sch heduling periodic colllection By de efault, SupporrtAssist generrates the systtem log colle ection from ID DRAC7 device es every mon nth, and uploa ads the system m log collection to Dell. You Y can mod ify the freque ency at which h the system log collec ction is generrated based on o your prefe erence. To schedule the periodic collec ction: i. ii. iii. iv. Click the Settings S tab. Under Edit Device Type Credentials, select Devvice Type as S Switch and C Credential Ty ype as iDRAC7.
8 Sen nding sy ystem lo ogs ma anually ((collecttion on deman nd) When n a support ca ase is opened d or updated, the SupporttAssist client, runs the collection tools on the devices that generrated the alerrts, and then uploads the ssystem logs tto Dell. In certain conditio ons, if requirred by Dell te echnical supp port, you may y be required d to manuallyy collect the ssystem logs a and send it to o Dell. To send the system m logs manually: i. ii. iii. Click the Devices D tab.
