Dell SupportAssist Plugin For Dell OpenManage Essentials Version 1.1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Introduction Dell SupportAssist plugin for Dell OpenManage Essentials provides proactive support capabilities for supported Dell server, storage, and networking solutions. OpenManage Essentials interacts with supported devices that are to be monitored and receives SNMP traps. The SNMP traps are periodically retrieved as alerts by the SupportAssist client. The alerts are filtered using various policies to decide if the alerts qualify for creating a new support case or updating an existing support case.
Setting Up OpenManage Essentials For SupportAssist For SupportAssist to automatically generate support cases if there is a hardware issue in your environment, you must set up OpenManage Essentials as follows: 1. Configure SNMP services on all managed nodes. See Configuring SNMP Services On Systems Running Windows. 2. On all managed nodes that are not Dell 12G servers, ensure that Dell OpenManage Server Administrator (OMSA) is installed.
8. In the Service window, right-click SNMP Service and click Restart. NOTE: The default port for sending SNMP traps is 162. To configure the managed node to use a non-default port, see the "Changing the Default SNMP Port" section in the Dell OpenManage Essentials User’s Guide at dell.com/OpenManageManuals.
NOTE: Windows user names must be of the form [Domain\Username]. You can also use a period [ . ] to indicate the local domain. This rule does not apply to Linux or ESX/ESXi credentials. NOTE: For Force10 and PowerConnect Ethernet switches the domain name need not be specified. Examples of Windows user names: .\Administrator; MyDomain\MyUsername. Example of Linux, ESX/ESXi user name: Username. 4.
Table 1. Recommendations For Scheduling Periodic Collection Total Number Of Devices Network Bandwidth Consumed For Uploading The Collection (GB/Month) Time Taken For Generating The Collection (Hours) Recommendations For Scheduling Periodic Collection Less than 300 0.1 to 7.2 0.1 to 9 Weekly (overnight) 300 or more 7.
4. Scroll to verify if GTE CyberTrust Global Root is listed in the Issued To and Issued By columns. If GTE CyberTrust Global Root is not listed, you must install the required certificates. To install the certificates, see Installing Root Certificates. Installing Root Certificates Before you begin, ensure the following: • You must be logged in to the user account with which SupportAssist was installed. • You must have administrator privileges. • The SupportAssist service must be running.
17. Right-click Intermediate Certification Authorities → All Tasks → Import. The Certificate Import Wizard is displayed. 18. Perform step 12 to step 15 until all three certificate files are imported. 19. Under the Console Root, click Certificates – Local Computer. 20. Right-click Trusted Root Certification Authority → All Tasks → Import . The Certificate Import Wizard is displayed. 21. Perform step 12 to step 15 until all three certificate files are imported. 22.
