Owner's Manual

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Release Notes

Dell SupportAssist Plugin For Dell OpenManage

Essentials

Dell SupportAssist collects information about your computer

hardware and software, and automatically creates support cases

when issues arise. This helps Dell to provide you an enhanced,

personalized, and efficient support experience. Dell uses this data

to help solve common problems and design and market the

products and services features you use most.

Version 1.1.1 Rev.A00

Release Date: April 2013

Previous Version 1.1

Importance

RECOMMENDED: Dell recommends applying this update during your

next scheduled update cycle. The update contains feature

enhancements or changes that will help keep your system

software current and compatible with other system modules

(firmware, BIOS, drivers and software).

What is Supported

Dell SupportAssist integrates with Dell OpenManage Essentials to provide support capabilities for the

following Dell enterprise server and storage solutions, using existing environment data:

Dell PowerEdge servers running:

• Microsoft Windows 2008 Standard, Enterprise, or R2

• Red Hat Enterprise Linux 5.5

• SUSE Enterprise Linux 10 or 11

• VMware ESX or ESXi 4.x, or 5.0

Dell PowerVault NX storage servers

Dell PowerVault MD storage arrays

Dell EqualLogic SAN devices (except PS5000)

Dell PowerConnect Ethernet switches

Dell Force10 S4810 Ethernet switch

Summary of content (9 pages)

PAGE 1
Release Notes Dell SupportAssist Plugin For Dell OpenManage Essentials Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. Version 1.1.1 Rev.A00 Release Date: April 2013 Previous Version 1.
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Dell PowerEdge M1000e Blade Enclosure iDRAC7 NOTE: SupportAssist provides limited support only for Force10 and PowerConnect stacked configurations NOTE: SupportAssist does not support Dell CloudEdge or Del PowerEdge-C servers, and Dell EqualLogic NAS devices. What’s New • • • • • • • • • • • • • Support for Force 10 S4810 Ethernet switches, PowerVault NX storage servers, EqualLogic SAN devices (except PS5000), and PowerEdge M1000e blade enclosure.
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{********************************************************* Collection for PowerVault MD Series ********************************************************* ********************************************************* Starting validation for PowerVault MD Series ********************************************************* Verifying SMcli Path The system cannot find SMcli ERROR : 400 :SMcli is not installed on the MS Validation failed for the host 192.168.1.
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PHOME-634: Install SupportAssist version 1.1 on OpenManage Essentials version 1.0.1. Later, upgrading OpenManage Essentials only from version 1.0.1 to version 1.1, and then launching SupportAssist opens OpenManage Essentials. Workaround: Perform the following: 1. Navigate to C:\Program Files (x86)\Dell\Dell Integrated Support\ bin (64-bit operating systems) or C:\Program Files\Dell\Dell Integrated Support\ bin (32-bit operating systems) 2. Run ConfigureSecureUI.exe, as an Administrator.
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PHOME-674: Unable to start the SupportAssist Windows service during the installation; SupportAssist installation fails; Connectivity test fails. Workaround: Before installing SupportAssist: 1. Open Windows registry 2. Navigate to “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control” 3. Right-click Control→ New→ DWORD (32-bit) Value. 4. When prompted for a Name, type ServicesPipeTimeout. 5. Double-click ServicesPipeTimeout. The Edit DWORD (32-bit Value) dialog box is displayed. 6.
PAGE 6
PHOME-659: If a trust relationship does not exist between the domains of the managed node and the management station, and the troubleshooting tool (DSET) is executed in response to a support case, the Progress column of the SupportAssist dashboard continues to display the status as Troubleshooting Tool Started. PHOME-661: The SupportAssist installer does not allow the entry of the primary and secondary contact names using languages (Japanese, Chinese, and so on) that support double-byte characters.
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CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems Management Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the OpenManage Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.
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NOTE: For information about the SNMP configuration, firewall settings, web services, supported ports and protocols specific to your environment, see the Dell OpenManage Essentials User’s Guide or the see the Dell SupportAssist Verifying the Installation document at dell.com/OpenManageManuals. Installation Procedure To install SupportAssist: • Double-click the SupportAssist installer package file. • Follow the instructions that appear on the screen.
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Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3. If you are not a U.S.