Dell SupportAssist Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Introduction Dell SupportAssist plugin for Dell OpenManage Essentials provides proactive support capabilities for supported Dell server, storage, and networking solutions. OpenManage Essentials interacts with supported devices that are to be monitored and receives SNMP traps. The SNMP traps are periodically retrieved as alerts by the SupportAssist client. The alerts are filtered using various policies to decide if the alerts qualify for creating a new support case or updating an existing support case.
NOTE: SupportAssist version 1.2 provides limited support for Dell PowerEdge VRTX. In SupportAssist version 1.1.1, the PowerEdge VRTX device is displayed as an iDRAC7 device. After upgrading SupportAssist from version 1.1.1 to 1.2, the PowerEdge VRTX device continues to display as an iDRAC7 device. To ensure that the PowerEdge VRTX device is displayed as expected after the upgrade, in OpenManage Essentials, remove the PowerEdge VRTX device and discover it again.
a) In the Community name box, type the community name, and click Add to list. b) Under Trap destinations, click Add. The SNMP Service Configuration dialog box is displayed. c) In the Host name, IP or IPX address field, type the OpenManage Essentials server name or address, and click Add. 7. Click Apply. 8. In the Service window, right-click SNMP Service and click Restart. NOTE: The default port for sending SNMP traps is 162.
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group. 1. Click the Settings tab. 2. Under Edit Device Type Credentials, select the Device Type and Credential Type. 3. Type the Administrator credentials [Username, Password, Enable Password (for Ethernet switches only), and Community String (for Dell EqualLogic devices only)] of the selected Device Type and Credential Type in the corresponding fields.
Recommendations For Scheduling Periodic Collection The following table provides recommendations for scheduling periodic collections in an environment that consists of a device mix of 75 percent servers, and 25 percent switch and storage devices. The recommendations also assume compliance with the hardware, software, and networking requirements for SupportAssist. Table 1.
To verify if the certificate is installed in Internet Explorer: 1. Click Tools → Internet Options. The Internet Options dialog box is displayed. 2. Click the Content tab, and then click Certificates. The Certificates dialog box is displayed. 3. Click the Trusted Root Certification Authorities tab. 4. Scroll to verify if GTE CyberTrust Global Root is listed in the Issued To and Issued By columns. If GTE CyberTrust Global Root is not listed, you must install the required certificates.
The File to Import dialog box is displayed. 13. Browse to select the location of the certificate files, select a certificate file and click Next. The Certificate Store information is displayed. 14. Click Next. 15. Click Finish. 16. Perform step 11 to step 15 until all three certificate files are imported. 17. Right-click Intermediate Certification Authorities → All Tasks → Import. The Certificate Import Wizard is displayed. 18. Perform step 12 to step 15 until all three certificate files are imported. 19.
