Dell SupportAssist Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Introduction The Dell SupportAssist plugin for Microsoft System Center Operations Manager provides proactive support capabilities for supported Dell servers. Operations Manager interacts with supported devices that are to be monitored and receives SNMP traps and Windows event logs, which are periodically retrieved as alerts by the SupportAssist client. The alerts are filtered using various policies to decide if the alerts qualify for creating a new support case or updating an existing support case.
8. If there is an SSL connection failure, you must install the required root certificates. To identify and resolve an SSL connection failure, see Identifying SSL Connection Failure and Installing Root Certificates. 9. If your devices are covered under the Dell ProSupport Plus service contract, you must configure SupportAssist to collect the system logs periodically. For more information, see Configuring Periodic Collection Of System Logs (ProSupport Plus Only). 10.
The System Logs page is displayed. 2. Click Remote Connection. The Management Groups Connection page is displayed. 3. Select Establish a remote connection with the management group. 4. Provide the IP Address or Name, Domain\Username, Password, and Confirm Password of the host (Operations Manager 2012 SP1) or RMS (Operations Manager 2007 R2) in the appropriate fields. NOTE: The username must be provided in the domain\username format. You can use a period [.] to indicate the local domain. 5.
Verifying The System Log Collection/Upload Configuration To verify that SupportAssist is configured correctly to upload system logs to Dell: 1. Click the Devices tab. The Device Inventory page is displayed. 2. Select the first device in the Device Inventory . NOTE: You can only select a device that has a valid Service Tag. If a device does not have a valid Service Tag, the check box for that device is disabled. The Send System Logs link is enabled. 3. Click Send System Logs.
4. Scroll to verify if GTE CyberTrust Global Root is listed in the Issued To and Issued By columns. If GTE CyberTrust Global Root is not listed, you must install the required certificates. To install the certificates, see Installing Root Certificates. Installing Root Certificates Before you begin, ensure that: • You are logged in to the user account with which SupportAssist was installed. • You have administrator privileges. • The SupportAssist service is running.
16. Right-click Intermediate Certification Authorities → All Tasks → Import. The Certificate Import Wizard is displayed. 17. Browse to select the Dell_Inc_Enterprise_Issuing_CA1.cer certificate file, and click Next. The Certificate Store information is displayed. 18. Click Next. 19. Click Finish. 20. Right-click Intermediate Certification Authorities → All Tasks → Import. The Certificate Import Wizard is displayed. 21. Browse to select the Dell_Inc_Enterprise_CA1.cer certificate file, and click Next.
