Dell System E-Support Tool (DSET) Version 3.7.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 4 New In This Release.............................................................................................................................. 4 Support Matrix....................................................................................................................................... 4 Supported PowerEdge Systems....................................................
1 Introduction Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file.
Model Generation Supported 1950 9G Yes 1900 9G Yes 1955 9G Yes R905 10G Yes R900 10G Yes R805 10G Yes T605 10G Yes T300 10G Yes R300 10G Yes R200 10G Yes T105 10G Yes T100 10G Yes M600 10G Yes M605 10G Yes M805 10G Yes M905 10G Yes R915 11G Yes R910 11G Yes R815 11G Yes R810 11G Yes R715 11G Yes T710 11G Yes R710 11G Yes T610 11G Yes R610 11G Yes R515 11G Yes R510 11G Yes R415 11G Yes T410 11G Yes R410 11G Yes T310
Model Generation Supported R210 11G Yes T110 II 11G Yes T110 11G Yes M610 11G Yes M610x 11G Yes M710 11G Yes M710HD 11G Yes M910 11G Yes R720 12G Yes R720xd 12G Yes R620 12G Yes T620 12G Yes M620 12G Yes R820 12G Yes R420 12G Yes R520 12G Yes R320 12G Yes M520 12G Yes M420 12G Yes M820 12G Yes T420 12G Yes T320 12G Yes VRTX 12G Yes R220 12G Yes R920 12G Yes T630 13G Yes R630 13G Yes R730 13G Yes R730xd 13G Yes Supporte
Table 2. Supported PowerEdge Cloud Systems Model Type Supported C1100 Server Yes C2100 Server Yes C6100 Sled Yes C6105 Sled Yes C6145 Sled Yes Supported PowerVault Systems This section lists the supported PowerVault Systems. Table 3. Supported PowerVault Systems Model Supported NX200 Yes NX300 Yes NX1950 Yes NX3000 Yes MD1000 Yes MD1120 Yes MD1200 Yes MD1220 Yes MD1400 Yes MD1420 Yes Supported Operating Systems This section lists the supported operating systems.
Operating System x86 or x64 Supported on Client and Host Windows Server 2008 x86 and x64 Yes Windows Server 2008 R2 x64 Yes Small Business Server 2011 x64 Yes Windows Server 2012 x64 Yes Windows Server 2012 R2 x64 Yes Red Hat Enterprise Linux 5 x86 and x64 Yes Red Hat Enterprise Linux 6 x64 Yes Red Hat Enterprise Linux 7 x64 Yes CentOS 6.2 x64 Yes CentOS 6.3 x64 Yes CentOS 6.
Other Documents You May Need In addition to this guide, you can view the Release Notes: • During installation: – On systems running Linux, run the ./dell-dset-lx(bit)-(Version Number).bin file and select option 1. • After permanently installing the application: – On systems running Windows, in the Start menu, navigate to DSET 3.7 → View ReleaseNotes. The Release Notes is displayed. – On systems running Linux, the ReleaseNotes.txt is available at /opt/dell/advdiags/ dset/ folder.
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to dell.com/support. 2. Select your support category. 3.
2 Using Dell System E-Support Tool (DSET) Application Using the DSET application, you can generate reports on local and remote systems.
NOTE: On certain systems running Windows Server 2003 R2, Windows Server 2008, Windows SBS 2008, Windows SBS 2011, Windows Server 2012, and Windows Server 2012 R2 Hyper-V you must run the DSET application using the elevated privilege mode, where User Access Control (UAC) is enabled. To do this, right-click the Create Basic DSET Report or Create Advanced DSET Report, select Run As Administrator, and provide the administrator password. For information about report filtering, see Report Filtering.
On Systems Running Windows To start the CLI mode, in the Start menu, navigate to DSET 3.7 → DSET CLI. The CLI command window opens and displays the location of the installed support files as: \AdvDiags\DSET\bin At the command prompt, run the following command: DellSystemInfo.exe [Options] On Systems Running Linux At the command prompt, run any of the following commands: dellsysteminfo [Options] Or Change directory to /opt/dell/advdiags/dset/bin and run the command dellsysteminfo.
Command Description For remote report collection, the user name for the remote server must be provided and the user must have administrator privileges on the remote server. For collection from an iDRAC7 or iDRAC8 source, provide the iDRAC login user name. -p, --password On systems running Windows, the current user password is used by default. On systems running Linux, specify the password.
Command Description • • • root/cimv2 for ESX or ESXi default providers— Use this namespace on systems running ESX or ESXi. root/dcim/sysman for OpenManage Server Administrator on ESXi — Use this namespace for connecting to the Server Administrator installed on the target ESXi system. root/dcim — Use this name space for collecting data from an iDRAC7 or iDRAC8 system. NOTE: The collection is supported for systems only with an iDRAC7 or iDRAC8 system with express or enterprise license.
Command Description Type -x proxy IP or type host name to use the proxy server to upload the report to Dell Technical Support. -y, --proxyusername Type -y user name of the proxy server used to upload the report. -z, --proxypassword Type -z password for the user name of the proxy server used to upload the report. NOTE: If -z is not included in the command, then you will receive a prompt to type the password. -m, --validate Option to validate whether the report can be collected or not.
Table 6.
• On systems running Linux dellsysteminfo -d sw -r /opt/dell/myreports/software.zip Example 2: To collect information from DSETCIM namespace and save it in the specified location, run the following command: • On systems running Windows C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -n root/dsetcim r C:\temp\all.zip • On systems running Linux dellsysteminfo -n root/dsetcim -r /opt/dell/myreports/all.
Example 2: To collect report information and auto upload to Dell Technical Support using authenticated proxy, run the command: • On systems running Windows C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe –a auto –r C: \temp\dset_report.zip –x –y lab\test –s –u –p Example 3: To collect report information from an iDRAC7 or iDRAC8 source. • C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.
3 Error Codes This appendix provides the list of Dell System E-Support Tool (DSET) application error codes. DSET Application Error Codes DSET application returns custom error codes on collection of reports. To view the error code returned after the collection of report: • For systems running on Windows type, echo %errorlevel%. • For systems running on Linux type, echo $?. The list of error codes returned by dellsysteminfo are: Table 8.
Error Code Description Solution 12 Error occurred while creating index in the report for SCSI or SAS storage devices. - 13 Final report conversion to zip file format failed. - 14 Failed to convert files from text to xml format. - 15 Data of a few hardware classes are not collected. - 16 Data of a few software classes are not collected. - 17 Data of a few storage classes are not collected. - 18 Invalid file name is provided or the path to save the report does not exist.
Error Code Description 42 Unable to collect due to software connection error.
