Dell System E-Support Tool (DSET) Version 3.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 Introduction..................................................................................................................................5 Installation Types......................................................................................................................................................5 Other Documents You May Need.............................................................................................................................
Repairing DSET Application....................................................................................................................................24 5 Uninstalling DSET Application................................................................................................ 25 Using GUI For Windows Operating System............................................................................................................ 25 From The Start Menu..................................................
Introduction 1 Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file. This guide provides the steps to install, maintain, upgrade, and uninstall the DSET application on Windows and Linux operating systems.
1. Go to dell.com/support/manuals. 2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3. In the Select your product type section, click Software and Security. 4. In the Choose your Dell Software section, click the required link from the following: – Client System Management – Enterprise System Management – Remote Enterprise System Management – Serviceability Tools 5. To view the document, click the required product version.
Installing, Upgrading, and Running DSET Application On Windows Operating System 2 This chapter provides information to install DSET application on Windows operating system. You can install and run the application using the GUI or the Command Line Interface (CLI). If you install or upgrade the DSET application on a system having OpenManage Server Administrator version lower than 5.5 or an incompatible application, then an error message is displayed and the installation is not completed.
For more information on connecting through the Windows firewall, see Microsoft's MSDN website for Platform SDK: • Windows Management Instrumentation (Connecting through Windows Firewall) at http:// msdn.microsoft.com/en-us/library/aa389286 (VS.85).aspx http://support.microsoft.com/kb/875605 • For Windows Server 2008 onwards, see the following link: http://msdn.microsoft.com/en-us/library/aa822854 (VS. 85).
8. – Storage Information – Software Information – Log Files Select the Gather Advanced Log Files Information option to collect all the log information in the report. NOTE: If you select advanced log files option, by default, all the logs are collected and may create large size reports. 9. Click Next. The Ready to Collect Report window is displayed. 10. Click Start. The Updating System window is displayed indicating the status of report collection. 11.
Using GUI For Windows Operating System To permanently install DSET application on Windows operating system: 1. Run the Dell_DSET_(Version Number).exe file. The Welcome to the Dell System E-Support Tool (3.5) Installation Wizard window is displayed. 2. Click Next. The License Agreement is displayed. 3. Select I accept the license agreement and click Next. The Installation Type window is displayed. 4. Select Install DSET and click Next. The Select Installation Type window is displayed. 5.
• Dell_DSET_(version number).exe INSTALL= INSTALLDIR= /qn — This performs silent installation that does not display any graphical progress bar.
10. Click Finish to close the DSET application. Using GUI For Windows Operating System To clear hardware logs: 1. Navigate to DSET 3.5 → Clear ESM Logs in the Start menu. The Clear ESM Logs command window displays the following message: *Going to clear the ESM Logs now Do you want to continue? Y/N: 2. Enter Y to clear the logs. The following messages are displayed: System event logs are cleared. Press Any Key To Continue 3. Press any key. The command window closes.
Using The Installer To automatically upgrade to DSET application version 3.5 using the installer: 1. Run the Dell_DSET_(Version Number).exe file. The Welcome to the Dell System E-Support Tool (3.5) Installation Wizard window is displayed. 2. Click Next. The DSET (Version Number) is already installed window is displayed. NOTE: If you do not want to upgrade, click Cancel to exit the installer. 3. Click Upgrade to upgrade to DSET version 3.5. The License Agreement window is displayed.
Installing, Upgrading, And Running DSET Application On Linux Operating System 3 This section provides information to install, upgrade and run DSET application on Linux operating system. If you install or upgrade the DSET application on a system having OpenManage Server Administrator version lower than 5.5 or an incompatible application, then an error message is displayed and the installation is not completed.
Device Dependency On Linux Operating System The following table lists the devices and the dependencies that are required for Linux operating system to run DSET application. If these device dependencies are not met, DSET application exhibits the default behavior. Table 3. : Device, Dependency, and Default Behavior Device Emulex Fibre Channel Controller Dependency • • QLogic Fibre Channel Controller • • HBAnywhere utility from Emulex. To download this utility, access the Emulex website at emulex.com.
3. Enter
• DSET and Remote Provider • DSET • Remote Provider NOTE: You must be logged in as root to install DSET application. 1. At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file. The License Agreement is displayed along with the following message: Do you agree to the above license terms? ('y' for yes | 'Enter' to exit): 2. Enter y. The installation types are displayed. The following table provides the installation types: Table 4.
5. Enter the root credentials of the system when the following message is displayed: Please enter "root" password: Wait for the installation to complete. The following messages are displayed based on the selected installation type: – If you have selected Install/Upgrade DSET and Remote Provider option, then the following message is displayed: DSET installation completed successfully.
Do you want to continue? Y/N: 4. Enter y to clear the logs. The following messages are displayed: System Event Logs are cleared. Press Any Key To Continue 5. Press any key to Continue. DSET application exits and the Linux shell prompt appears. Upgrading DSET Application On Linux Operating System You can upgrade to DSET application version 3.5 from any of the following previous versions: • DSET 1.8 • DSET 1.9 • DSET 2.0 • DSET 2.1 • DSET 2.2 • DSET 3.2 • DSET 3.3 • DSET 3.
DSET collects the Hardware data via Common Information Model Object Model(CIMOM): tog-pegasus, which is already present on this system, Please enter the Administrator/Root password to validate the existing tog-pegasus. 6. Enter the root credentials when the following message is displayed: Please enter "root" password: Wait for the installation to complete. The DSET installation completed successfully message is displayed. DSET application is upgraded to version 3.
Maintaining DSET Application 4 After installing the DSET application, you can modify the components that are installed. The application maintenance window is available only when DSET application is permanently installed on your system. You can also reinstall the corrupt files, registry keys, and shortcuts of the application. Modifying Installed DSET Application Features The installed features that can be modified are: • DSET — Permanently installs DSET interface to generate reports for remote systems.
Table 5. : Silent Modify Options Currently Installed Parameter Exit Status (Error Code and Description) Component DSET and Remote Provider Yes. (13 — DSET 3.5 full is already installed, but user has passed -qi or -qn option.) No DSET Yes. (23 — Only DSET is installed, but user has passed -qi or -qn option.) No DSET No Yes. Remote Provider is installed. Remote Provider Yes.
Uninstalling DSET Application 5 DSET application can be uninstalled using the GUI or the CLI option. Using GUI For Windows Operating System To uninstall DSET application, use one of the following options: • From the Start menu • From the windows Add or Remove Programs or Programs and Features wizard • From the Application Maintenance window From The Start Menu To uninstall DSET application from the Start menu on Windows operating systems: 1. Click Start → Programs (or All Programs) → DSET 3.
Using CLI For Windows And Linux Operating Systems To uninstall DSET application using the CLI, run the following command from the command prompt: For Windows Operating System To uninstall DSET application using the CLI, run the following command from the command prompt: Msiexec /x {9024D321-6379-4761-9E5E-CEE2CA6C1138} The Windows Installer window displays Are you sure you want to uninstall this product? message. Click Yes to uninstall the DSET application.
Error Codes 6 This appendix provides the list of DSET installer error codes. Installer Error Codes For Windows Operating System Custom error codes are not supported in this release. Default MSI error codes are returned. For Linux Operating System The list of error codes are: Table 6. : Installer Error Codes and Description Error Code Description 0 Success 1 Unsupported hardware platform.
Error Code Description 9 Failed to install common rpm. 10 User has chosen not to install or run SFCB. 11 CIMOM architecture and installer architecture are not the same. 12 Either root password is incorrect or CIMOM is not functional. 13 DSET application 3.5 full is already installed, but user has passed -qi or -qn option. 14 User has not agreed to the license terms. 15 Silent uninstallation is complete. 16 Silent installation of full DSET is complete but not functional.
