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5. Contact your Dell EMC sales representative to request an
Evaluation license extension.
I lost my Enterprise license. How do I get
it replaced?
If you have misplaced your original copy and need another
license downloaded or emailed to you, see Using License
Management Portal of Dell EMC.
How do I determine who has access to
my company’s licenses?
Use Online License Management Portal of Dell EMC to
verify access. See Using License Management Portal of Dell
EMC
How do I determine if a license was
removed or installed on my iDRAC?
Import and delete actions are logged in the LC Log, which
can be viewed in the iDRAC GUI or with the RACADM or
WSMAN command-line tools.
I purchased my Dell server from a Value
Added Reseller or other 3
rd
party, who do
I contact for support?
Please contact the VAR or other 3
rd
party for support.
If I return a system to Dell that has a
digital license key, what happens to the
license?
The Letter of destruction will be read and agreed to by the
customer: “You are requesting the return of certain software
licenses to Dell for a refund, pursuant to the terms and
conditions of sale and the return policy between you and
Dell. You agree that you are relinquishing all rights to use or
upgrade the software whose licenses you are returning and
you agree that you have removed or destroyed all copies of
such software and/or the license keys, as applicable. You
understand that you will not be entitled to any support for
software whose licenses you have returned. You are
responsible for any claims arising from or related to your
unauthorized use of the returned licenses. If you are returning
on behalf of an organization, you confirm that you have
appropriate authority to agree to these terms on behalf of the
organization.”
Does my PowerEdge server have an
iDRAC license installed on it?
The initial offering of 12
th
generation servers will be shipped
with the “Express” or “Express for Blades” feature set
enabled. Note that this feature set is enabled automatically,
and no xml license file is actually present. You can see the
word “Express or “Express for Blades” at the top of the login
screen and also at the top of the iDRAC GUI. If you see
“Express” “Express or “Express for Blades”, then no
Enterprise license has been installed. If you see
“Enterprise”, then you have either an Enterprise Evaluation
or an Enterprise Perpetual License.