White Papers

LIFECYCLE CONTROLLER

For generating a SupportAssist Collection through the Lifecycle Controller User Interface in a pre-boot environment:

1. Reboot server and boot to Lifecycle Controller (F10).

2. Click Hardware Diagnostics Export SupportAssist Collection.

3. Accept the Terms and Conditions and click Next.

4. Select the desired data sets to be included in the collection and click Next.

Note: Previous collected and cached operating system logs and application data will be included in the collection, if available

and selected.

5. Select the destination where the collection has to be sent. The available options are USB Drive or Network share

(CIFS/NFS/HTTPs are supported in 14th generation of PowerEdge servers)

6. Review the Summary and click Finish to start generating the collection.

The following screen captures illustrate the steps to save the collection to a USB drive.