White Papers

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IPMI (HOST OS)
If iDRAC is not setup for using any of the iDRAC interfaces (iDRAC GUI, WSMAN, or RACADM), SupportAssist Collection (System
information logs only) can be generated from the Host Operating System by using the following IPMI commands.
1. Initiate a SupportAssist Collection
To start a SupportAssist Collection, run the following IPMI Command. The command output status code pending (0x02) indicates
that the collection has started and is running.
Successful completion of the collection can be verified by using Get Command Status. This command returns pending (0x02) when
the operation is running, and success (0x00) when the operation is complete.
After the SupportAssist Collection operation is complete, the user (Host) displays a removable drive that contains the SupportAssist
Collection.
2. Close SupportAssist Collection Results
You can save the SupportAssist Collection results to a desired location for viewing at a later time. After the results are saved, you
can choose to close the removable drive. If the drive is not explicitly closed, it will be closed automatically by iDRAC after
approximately 30 minutes from the time that it was created.
The following IPMI command can be used to close the drive containing the results.
Successful completion of the collection can be verified by using Get Command Status. This command returns pending (0x02) when
the operation is running, and success (0x00) when the operation is complete.
3. Get Command Status
The SupportAssist Collection start and Close Results operation status can be checked by using the following status command. The
output returned would be the status of last triggered SupportAssist IPMI command. Some of the key return values of the Status
command are as follows:
0x00 – Success
0x01 – Failure
0x02 – Pending
Operation in running state:
Operation in successfully completed: