Xerox Device Agent User Guide Version 2.
Copyright 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. ® ® XEROX and XEROX and Design are trademarks of Xerox Corporation in the United ® States and/or other countries. Cisco is a registered trademark of Cisco Systems, Inc.
Table of Contents Introduction .............................................................................. 1 Hardware and Software Requirements ......................................................... 1 Unsupported Configurations .......................................................................... 2 Database Requirements ................................................................................ 2 New Installation ........................................................................
Contents Context Menu ...................................................................................... 45 Actions ......................................................................................................... 46 Add a Printer by IP Address or DNS Name ....................................... 47 Add Multiple Printers with an Address Range or Subnet ................... 48 Add Direct Printer*............................................................................... 50 Delete Printer .....
Introduction Xerox Device Agent (XDA) allows you to manage printing devices over the network. The application finds printers, displays their statuses, automatically collects meters from the printers, submits the meter reads, and allows for remote management of the printers. Only network connected printers are supported by Dell Toner Monitoring Service and Dell Print Page Service.
Introduction 3. Requires SNMP-enabled devices and the ability to route SNMP over the network. It is not required to enable SNMP on the computer where XDA will be installed or on any other network computers. ® 4. You must install Microsoft .NET 3.5 SP1 before you install the application. 5. The application should not be installed on a PC where other SNMP-based applications or other Xerox printer management tools are installed, since they may interfere with each others’ operation.
New Installation Once you receive your installation materials, you can install the software. In this section, you will learn how to: • Install the software • Change the destination folder location of the application Note: Before installation, make sure that you disable the Sleep and Hibernation modes on any machines that will be running the application in order to allow the application to collect and transmit meter information.
New Installation 3. Click View Readme to review the ReadMe file. 4. Click the appropriate radio button to either accept or reject the agreement. Note: If you are performing a manual update of the application and you have the current version of the application open, you will be prompted to accept the EULA. You will only see this prompt if the EULA has changed since the last software release.
New Installation 6. Once you have made your selection, click Install. 7. The Installation Options screen opens, allowing you to change the default installation folder and enable or disable the desktop icon. Note: The Add icon to desktop check box is selected by default. Simply click the checkbox to unselect it if you do not want a desktop icon.
New Installation Note: If you are installing the application on an operating system in a language other than English where the "Program Files" directory name is localized, you will notice that the default installation path displayed in the installer is indicated in English. The application, however, will install at the correct localized directory for your selected language. • To accept the default location for the Destination folder, click Next (Recommended).
New Installation To launch the application immediately, leave the check box saying “Launch Xerox Device Agent now” selected, and click Finish (Recommended). The Configuration Wizard will open. Note: If other applications are running on your computer, you may experience a delay from the time installation concludes and the Configuration Wizard begins. See the Registration section in Configuration for more information. To launch the application later, de-select the check box and click Finish.
New Installation 2. Click Yes. The Install Failed! screen opens, indicating that the application remains uninstalled. To install the application, you will need to run the installer setup file again. 3. Click Finish. Uninstall the Application 1. If you decide to uninstall the application, you will see the Uninstall Options screen. Select Do NOT remove the database if you would like to preserve your current database for use with your next installation of the application.
Auto Update The application supports automatic update. When a newer version of the application is released, it is loaded on the Auto Update server, which the application can connect to. The application will contact the Auto Update server at: • Scheduled intervals that you set in the Updates section of the Settings area. • Application startup if the schedule is in the past. • Your request from the Updates section of the Settings area.
Configuration In order to run the application, you must complete the Configuration Wizard after installation according to your site requirements. In the Configuration Wizard, you only need to enter a minimum set of requirements in order to successfully use the application. The Configuration Wizard is divided into three sections: • Register the Account: enables communication between the application and Xerox Services Manager (XSM).
Configuration Wizard starts, you will see the Welcome screen. 1. To continue the configuration process, click Next. Alternatively, to end the configuration process, click Cancel and the application will close. The next time you launch the application, the Welcome screen will open. Option A: If this is a standalone package, registration is not required. To opt-out of registration select Standalone.
Configuration You can use this screen to verify your network connection and proxy server settings by clicking Test. The Communications Test dialog box opens, indicating a green checkmark for successful communication validation with Internet Connection, the Registration Server, and the Update Server. 2.
Configuration If you select the Specified option, and your network uses an authenticated proxy server: a. Click Security. The Advanced Communication Properties dialog box opens. In the Authentication Type field, click the drop-down arrow and select one of the following authentication types: Auto Detect NTLM Digest Kerberos Negotiate Basic Complete the User Name, Domain, Password, and Verify Password text fields, and click OK.
Configuration Once the Registration Server test passes, click OK to close the dialog box and return to the third screen in the Register the Account section. The next screen in the Register the Account section opens. 3. Enter information in all the fields. Do not change the Registration Server URL unless otherwise instructed. 4. If you want to change the default synchronization settings, click Synchronize Settings.
Configuration 5. The Synchronize Settings dialog box opens, allowing you to change the schedule, printer export, and corporation security mode settings. Schedule Tab: The application communicates with XSM according to the schedule. During the communication, the application obtains updates or changes to remote alert profiles, submits meter reads, and updates In Scope status of printers. a.
Configuration Note: Enable Printer Export is the recommended setting, and it is selected by default. You can skip this temporarily during account setup by selecting the Skip Printer Export radio button, and then click OK. The application displays a warning message, reminding you to enable the printer export after you have completed configuration. c. Click OK to close the Printer Export tab and return to the Synchronize Settings dialog box.
Configuration a. In the Synchronize Settings dialog box, click Corporation Security Mode. The application displays the Corporation Security Mode tab. b. Select the Locked Down radio button. c. Click OK to close the Synchronize Settings dialog box or click one of the other tabs if you wish to modify other settings.
Configuration Pending Registration: The screen will indicate a warning icon, indicating that XSM needs to approve your registration. a. Click Try Again to re-attempt registration. If registration still remains pending, please contact your Dell Support Representative via http://www.dell.com/support/ for more information.
Configuration 10. Choose Default Search, No Search, Specified Search, or click Advanced. Default Search: By default, this option is selected, enabling the application to start an automatic search for printers on the local subnet. a. Verify that the Default Search radio button is selected. Click OK. No Search: select this option if you want to skip setting up your search settings at this time. a. Select the No Search radio button. b. Click OK.
Configuration Note: If you are performing a specified search, the application will exercise rule RFC 1918 and allow you to use a subnet mask using internal addresses from x.x.x.0 to x.x.x.255. The first zero and last 255 of the subnet range, however, will be reserved. If you use a subnet mask that is not standard for your subnet class, you will see message similar to this text: The range specified includes [X] addresses. The subnet mask entered is not the default Class [X] mask.
Configuration IPv4 Subnet: search for any printer residing on the selected IP v4 subnet From the drop-down menu, select IPv4Subnet. The Address In Subnet field and Add Local Subnet button are now displayed. Enter the IP address one of two ways: In the Address in Subnet field, enter the IPv4 address enter the IP address, or In the Address in Subnet field, enter the IPv4 address enter the IP address, or In the Subnet Mask field, enter the subnet mask.
Configuration Modify any of the following settings as needed or if you want to return to the default settings in this dialog box, click Restore Defaults. To modify settings: Enter "GET" community names. Enter "SET" community names. Set the number of timeouts and retries in the Communications Settings section. Modify how often the application performs a printer search.
Configuration In the "GET" Community name section, click New and enter a new name. Click OK to return to the first screen of the Search for Printers section. Modify other settings in this dialog box, or click OK to return to the Search Settings window. "SET" Community Names: "SET" community names are used to configure parameters on networked printers. To reset the printers, you must configure the correct "SET" names.
Configuration Schedule: allows you to modify how often the application performs a printer search. Click the Search tab of the Advanced Communication Properties screen. Locate the Schedule section. Select one of the following options: Select the Never radio button to disable scheduling. Modify other settings in this dialog box, or click OK to return to the Search Settings window.
Configuration Modify other settings in this dialog box, or click OK to return to the Search Settings window. Retrieve Advanced Printer Information: Select the check box to retrieve advanced printer information such as tray levels, bin levels, and supply information when the printer is initially discovered. Click OK to return to the Search Settings window. 12. Click Next to continue to the Search for Printers section of the Configuration Wizard.
Configuration Click Single Address to add the IP address of a known printer. Ping the IP address of the printer from the computer on which the application is running. If the application still is unable to find any printers, click Back to return to the first screen of the Search for Printers section, verify and/or adjust your search criteria, and start another search. If you exhaust these options and cannot find any printers, contact your Dell Support Representative via http://www.dell.com/support/.
Configuration When the communication settings are finished, the Completed screen displays. 2. Click Finish to close the Configuration Wizard and open the application user interface.
Access the User Interface To access the application after installation and configuration, use one of the following methods: • Double-click the application icon • Double-click the tray icon minimized after installation. • Navigate to the Start menu programs folder. • Right-click the tray icon in the System Tray to display the Toolbar Context menu, and select Open. on the desktop. in the System Tray, which is where the application runs The application will open in your environment.
Access the User Interface Resize the Application Once the application is open, you can resize it to fit your screen. Hover your mouse over any area on the application border; your cursor changes to a white double arrow, allowing you to resize the screen. Note: The application will not retain the new size after you exit the application or if you reboot your system.
Access the User Interface • Load at System Startup: XDA allows you to turn on or turn off the ability to run the user interface part of the application at startup. By default, this option is turned-off. When this option is turned on, XDA will launch automatically when you login. You do not have to select this option in order for scheduled communications. • Exit: click Tray. to exit the application.
User Interface The user interface of the application is a powerful and easy-to-use printer management interface.
User Interface In addition the three main sections, the application contains a header, which displays the application name and icon as well as links to other application resources.
Printers To access the Printers section, click the Printers button in the left navigation pane of the application. This is the default view when the application first opens. Note: Not all features in the screenshot are available in all versions of the application. Note: The application supports managing a limited number of printers.
Printers Views The Printers area contains the following views: Dashboard and List. Dashboard The first time that you open the application after installation, the Dashboard view opens, indicating the most commonly used data in graphical format. If you are in the List view, click the Dashboard button to return to the Dashboard view. Note: Not all features in the screenshot are available in all versions of the application.
Printers Tiles Each printer is represented in a tile format in the Dashboard view. Each tile contains the following features: • Printer icon: displays a thumbnail representing the printer type. • Printer Model: the name of the printer. • Status icons displayed over a printer icon, which describes the printer type. • DNS Name: translates the domain name into an IP address. • Printer IP Address: the network address of the printer. • Serial Number: the serial number found on the physical printer.
Printers Printer Context Menu When you right-click a tile, the Printer Context menu opens.
Printers List The List view shows the same information found in the Dashboard view, but in a table format and it contains more columns, allowing you to view more printers and more specific information about those printers. Note: XDA supports IPv4 and IPv6 printers. XDA will display the IPv6 or the IPv4 address in the IP Address column depending on which protocol was used to search for the printer.
Printers Common Features In the Printer area, you have access to the following features that are common to both the Dashboard and List views: • Paging Controls: allow you to navigate easily through your printer list • Filter: filter the displayed printers based on if they are In Scope or Out of Scope • Find: look for a specific printer using keyword search criteria Paging Controls The Paging Controls allow you to navigate through the printer list, so that you can view a specific page number quickly.
Printers Manufacturing 1. From the left navigation pane, navigate to Filter. 2. Select Xerox to view only Xerox printers or select Non-Xerox to view only non-Xerox printers. 3. The list is now filtered based on your selection. Find The Find feature allows you to search the list of printers based on the search criteria that you input. The search will encompass the entire printer list and not just those printers that are on the displayed page.
Printers List Features Only You can use the following features in List view only: • Filter using the icon: • Pin a column • Group printers • Use the List view context menu • Sort printer list Filter 1. From the List view, click 2. A drop-down list opens. in the column you want to filter. 3. From the drop-down list, select the value you want to use as your filter. 4. The application will now filter your list view based on your new criteria. 5.
Printers 3. Click to return the List view to the default settings. Group Printers 1. Drag and drop the column headings to the grey area above the headings to create your groups. 2. For example, you can group printers by manufacturer and further group them according to printer model. Note: The List view does not support grouping by the IP Address, Serial Number, and DNS Name columns since these columns are unique to each printer and the groupings would only contain one item. 3.
Printers default sort. When you close the application, the columns you select and order you specify will be automatically saved. 3. Click 44 to return the List view to the default settings.
Printers Context Menu You can customize what columns are indicated in the list view by right-clicking the column header. A Context menu with the column list opens. Select the column name to enable or disable it in the List view.
Printers Actions The Printers area contains several actions in the left navigation pane, which you can find and use in the Dashboard and List view. * • Refresh All: Click to refresh the printers list on the current page. • Add Printer Wizard: Click • Direct Printer Wizard*: Click • Export to File: Click • Order Supplies: Click to go to the customer-facing pages in XSM to order supplies. Applies only to In Scope printers.
Printers Add a Printer by IP Address or DNS Name The Add Printer Wizard not only allows you to add a printer to your current list, it can help identify issues with the printer search or SNMP configuration on your network. In addition, if an IP address has changed and is not within the current search settings, you can use this procedure to add a moved printer back into the list. 1. From the Actions menu, select Add Printer Wizard. The first screen of the wizard opens.
Printers 4. Once you have a successful search, the new printers will be added to the printer list. You can use failure information to identify network issues. Add Multiple Printers with an Address Range or Subnet 1. From the Actions menu, select Add Printer Wizard. The first screen of the wizard opens. By default, the IP Address or DNS Name is selected. Select Address Range or Subnet to search for multiple printers in an address range or in a subnet.
Printers 2. The following screen opens, indicating the current search settings. The changes made here will be reflected in the Specified Search area in the Settings>Search>Change Settings section. 3. Enter or modify your settings and click Next. A progress screen opens, indicating the status of the printer search. Note: You may select Finish even if the search is in progress. If you select Finish and the search has not completed, you will be prompted to stop the search or allow it to continue.
Printers 4. Once a printer is found, a results screen will open. If your search was successful, you will see a screen indicating that the total number of printers found. Click Finish. 5. Once you have a successful search, the new printers will be added to the printer list. Add Direct Printer* The Direct Printer Wizard allows you to add non-networked printers that are directly connected to workstations via a USB. 1. From the Actions menu, select Direct Printer Wizard.
Printers 2. Click Next. XDA will begin searching for printers using the same credentials you used to log onto the local workstation. The In Progress screen displays the status of the printer search and updates that number in real time. If XDA requires additional credentials to access other workstations, XDA will display another screen, prompting you for those credentials. Note: XDA will use these credentials for future direct printer wizard searches until you restart the application. 3.
Printers 4. Click Yes. 5. The deleted printers are no longer indicated on the List or Dashboard views. Note: If a deleted printer is still on the network and the search criteria (IP Address range) includes the address of the printer, it will be added again at the next scheduled search. Export the Printer List You can export the discovered printer list for import into XSM via a CSV file.
Printers Printer Properties In the application, you can access the printer properties for a selected printer in any of these ways: • In Dashboard view, double-click the tile. • In List view, double-click the row. • From the printer context menu on the tile or the row, select Printer Properties. The printer properties screens are now displayed. Note: Not all features in the screenshot are available in all versions of the application.
Printers • Printer Model: the name of the printer • Printer Status: the printer’s current state: • Order Supplies: click • Request Service: click • View Meter Reads: click • Printer Web Page: click Print Test Page: click • Reset Printer: click to enter meter reads to view the printer’s Web page to send a test page to the printer to reset the printer Status The Status tab contains the following sections: Identity • Printer Status • Front Panel/Console Message • Alert Details 54 , an
Printers Identity Feature Description Printer Model Serial Number System Name IP Address represents the name of the printer represents a unique identity assigned by the manufacturer of the printer typically used to expose a friendly name for the printer indicates the network address used by the printer Printer Status Feature General Status Supplies Status Status Age Status Date Last Status Attempt Machine Up Time Analog Fax Status Scanner Status Description identifies the printer’s current status via
Printers • If your version of the application distinguishes between In Scope and Out of Scope devices, this procedure will only apply to In Scope Printers. Go to Settings>Status Read, and click Read Now. • Re-open the Printers Properties page after five minutes has elapsed from the last status retrieval. You can verify when the last status retrieval occurred by looking at the Status Age field on the Status tab. Note: Not all features in the screenshot are available in all versions of the application.
Printers 57
Printers Output Bins Feature Description Bin Max Capacity Level represents the name of the output tray indicates the maximum amount of paper that can be held within the output tray represents the current level of paper contained within the paper tray using icons Finisher Related Consumables Feature Description Replaceable Unit Max Capacity Level represents the name of an finisher-related consumable that can be replaced within the printer indicates the maximum amount of the consumable that is available
Printers Information The Information tab contains the following sections: • Printer Information • Multinational • IP Information Printer Information Feature Description Printer Type represents a classification for the network printer Manufacturer indicates the vendor that produced the printer Printer Model represents the name of the printer Firmware Level indicates the version of the software modules and sometimes the hardware modules contained within the printer represents a unique identit
Printers Feature Description MAC Address represents the physical address of the printer at the hardware level Printer Location represents the physical location of the printer System Contact typically indicates the person responsible for the printer Discovery Date indicates the date and time when the printer was first detected by the application indicates the protocol and version of that protocol used to search for the printer q Protocol Version Multinational Feature Description Printer MIB Lan
Printers Features The Features tab contains the following sections: • Printer Capabilities • Services Supported Printer Capabilities Feature Marking Technology Color Capable Duplex Capable Black Rated PPM Color Rated PPM Advanced Finishing Supported Finishing Description represents the type of technology contained within the printer to generate marks on paper (e.g. laser, solid ink, etc.
Printers Feature Description Analog Fax Modem Installed Analog Fax Capable indicates when an Analog Fax Modem is installed on the printer Analog Fax Description Analog Fax Phone Number provides more hardware-related details about the Analog Fax Modem indicates the status of the Analog Fax service and related hardware indicates the phone number used by the Analog Fax Modem Scanner Installed indicates when a Scanner module is installed in the printer Scanner Description provides more hardware-relat
Printers Transmitted Meters The Transmitted Meters tab shows the latest usage meter counters that were transmitted to Xerox Services Manager. This provides the ability to validate or cross-reference that the printer meters’ values shipped to XSM or meters invoiced to a client. Note: These meter values are read-only.
Printers Usage Summary The Usage Summary tab contains the following sections: • Usage Statistics • Usage Counter Summary Usage Statistics Feature 2 Sided Percentage Average Coverage - Cyan Average Coverage Magenta Average Coverage Yellow Average Coverage - Black 64 Description represents the percentage of pages generated by the printer that have been imaged on both sides of a sheet of paper represents the percentage of paper is covered by cyan represents the percentage of paper is covered by magenta
Printers Usage Counter Summary Feature Description Page Count Page Count Since Power On Total Impressions indicates the number of pages that have been produced by the printer indicates the number of pages that have been produced by the printer since it was last powered on indicates the total volume generated by the printer based upon color and service Large Impressions represents the volume generated by the printer that were bigger than legal-sized pages (> 8.
Synchronize To access the Synchronize area, click the Synchronize button in the left navigation pane of the application. The Synchronize area allows you to synchronize data between the application and XSM, change synchronization settings, as well as review registration status. To ensure that printers are maintained at the correct levels of service, you should regularly synchronize information with XSM. To review or modify synchronization settings, go to the Left Navigation pane, and choose Synchronize.
Synchronize Views The Synchronize area contains the Details view. Details Click Details to see the Details view, which is shown by default.
Synchronize Synchronize Now/Stop Synchronization 1. From the Left Navigation pane, click to start the synchronization. When the synchronization is in progress, this icon changes to , allowing you to stop the synchronization. 2. Under the Synchronize/Send Meter Reads section, you will notice a progress bar.
Settings To access the Settings area, click the Settings button in the left navigation pane of the application. The Settings area allows you to view and select a variety of application configuration options for application actions, such as search for printers and obtain printer status, as well as other application functions.
Settings Search When you first access the Settings area, the Search view is selected by default. If another settings page had been selected, click Search to access the Search view. The Printer Search details are displayed in the right pane.
Settings • Next Search Progress: shows the progress indicator when the search is running or shows the search status with one of the following icons: , , or indicates the following parameters for the next search: • Search Settings: indicates the search setting from Default Search, No Search, or Specified Search • Schedule: indicates if the search will occur daily or at other intervals at the exact time in the date format specified by your operating system • Date: indicates the next date that a search
Settings Change Settings 1. When you click , the Search Settings dialog box opens. 2. Modify the information as necessary. See the Configuration section for more information.
Settings Status Read Click the Status Read button to access the Status Read view. Printers are polled for print counters and supplies levels at configurable scheduled intervals.
Settings Actions The Status Read view contains the following actions: Read Now and Settings. Read Now 1. From the Left Navigation pane, click to start the status reading. Note: If your version of the application distinguishes between In Scope and Out of Scope devices, this will only apply to In Scope Printers. Change Settings 1. When you click , the Status Read Settings dialog box opens. 2. In the Schedule section, modify the information as needed. See the Configuration Guide for more information. 3.
Settings When you move the slider to the left, the application will retrieve less data at the scheduled frequency. When you move the slider to the right, the application will retrieve more data at the scheduled frequency. 4. In the Status Out of Date section, you can set how many days may elapse before a printer is highlighted for having an out of date status. 5. Click the Error / Warning Icons button to customize which status icons are associated with which descriptions.
Settings Local Alerts Click Local Alerts to customize popups and E-mail-based local alerts. In Local Alerts, you can identify which alerts you want to be notified about via popups or E-mail. See the Configuration section for more information.
Settings Actions The Local Alerts view contains the following action: Change Settings. Change Settings 1. When you click , the Local Alerts Settings dialog box opens. When you installed and configured the application originally, the popup behavior was set by default to Show Popups until clicked. You can override this default setting in the Alerts dialog box in the Local Alerts setting or in the System Tray Context menu.
Settings Remote Alerts Click the Remote Alerts button to open the Remote Alerts screen. The Remote Alerts view displays all alerts that have been configured in XSM, including the alert name and the date. Note: The application will only update the Changed field if a modification to a remote alert is made in XSM.
Settings Actions The Remote Alerts view contains the following action: Synchronize Now. Synchronize Now 1. From the Left Navigation pane, click to start the synchronizing; when the synchronization is in progress, this icon changes to , allowing you to stop the synchronization. Administrator Click the Administrator button to open the Administrator screen.
Settings Actions The Administrator view contains the following action: Change Settings. Change Settings 1. When you click , the Administrator/Account Settings dialog box opens. 2. Modify the information as necessary. See the Configuration section for more information.
Settings Languages Click the Languages button to open the Languages screen, which lists all the languages that the application supports. The Languages screen contains the following information: Feature Description Current Language Available Languages indicates the current language that the application is running in indicates the languages you can choose.
Settings Actions The Languages view contains the following action: Change Settings. Change Settings 1. When you click , the Language Settings dialog box opens. 2. Select a new language, and click OK. 3. The Language Settings dialog box opens, reminding you that for the language change to take effect, you must restart the application. Click Yes. 4. The application is now displayed in the language you selected.
Settings Updates Click Updates to view and to change the automatic update settings as well as check for updates. The application communicates to the auto upgrade server to verify if there is a newer version of software. The default setting is to prompt you to confirm the installation of the new version.
Settings Note: To keep the application software current, particularly where the computer is in an unmanned account or is used infrequently, you must change the Update setting to Automatic with a weekly schedule check. This will update the application silently without waiting for an on-site resource to access the computer. Actions The Updates view contains the following actions: Check for Updates and Change Settings. Check for Updates 1.
Settings XPA Click XPA* to view and change the Xerox Print Agent settings. The application is capable of receiving information about direct printers from computers on the network. If your version of the application offers this feature, you will see the following screen, which enables you to set communication between XDA and Xerox Print Agent (XPA). XPA is a tool that can search for locally-connected printers and report back to XDA with the meter reads for those printers.
Settings Log Click Log to see the Log view, which shows the list of events in table format. The Logs view contains the following action: Clear Log. Clear Log 1. When you click , the Clear Log dialog box opens. 2. Click Yes to clear the log or click No to cancel the action. 3. The application deletes the log list from the right pane.
Troubleshooting Issue #1: Stopping the service from the application Service Control Manager does not clear ® XDA.exe service from the Windows Task Manager for approximately 15 seconds because the Windows Task Manager responds by taking XDA.exe CPU usage to '00' while the .exe is still consuming memory. ® Issue #2: The application does not support fast user switching mode in Windows , so ® administrators must configure Windows to require logging off before another user is able to log back in.
1. 2. 3. 4. The application is installed on a host with a subnet mask of 255.255.255.0. Change search to display 255.255.255.0 as the default subnet mask for subnet searches. Host machine’s subnet mask address is changed to 255.255.252.0. The application continues to display 255.255.255.0 as the default subnet mask for subnet searches until the UI and Service are restarted or the host is rebooted.
