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Error Code Meaning
Additional Information
0 Verification passed The local BIOS is verified against a known-good Dell BIOS.
1 Verification failed The local BIOS failed verification against a known-good Dell
BIOS.
2 The verification result is
tampered
The verification result is tampered. Run the Dell Trusted
Device agent again. If this error persists, reinstall the Dell
Trusted Device agent or contact Dell Support.
3 An unknown error occurred The Dell Trusted Device agent failed to retrieval details. Run
the Dell Trusted Device agent again. If this error persists,
contact Dell Support.
4 An invalid command-line
argument was specified
A command-line variable passed to the Dell Trusted Device
agent is not supported. See the supported command-line
syntax for the Dell Trusted Device agent here or run the Dell
Trusted Device agent with the -help switch or /?
5 The agent is running with
insufficient privileges
The Dell Trusted Device agent requires local administrator
rights to run.
6 An internal error has occurred An error on the local device occurred preventing The Dell
Trusted Device agent from properly running. Run Trusted
Device again. If this error persists, contact Dell Support.
7 The server responded with an
error or is unavailable
The Dell Trusted Device agent's server is unavailable.
Validate network connectivity and that the web-based
locations are accessible from the device.
8 An issue in the driver occurred The Dell Trusted Device agent's driver failed to load. Run
BIOS Verification again. If this error persists, reboot the
device and try again, or contact Dell Support.
9 An error occurred because the
BIOS data used to perform
verification is invalid
This local BIOS is not supported with BIOS Verification.
Ensure the local BIOS version is updated and run BIOS
Verification again.
10 This is returned when the -help
command-line argument is
specified
The Dell Trusted Device agent was run with the -help
argument.
11 This is returned if the platform or
BIOS image is not supported
The Dell Trusted Device agent does not support this device.
If you believe that this device is supported, please update
the BIOS version here. If this error persists, contact Dell
Support.
12 An error has occurred in the
Trusted Device service
Please reboot the computer and run the Dell Trusted Device
agent again. If this error persists, contact Dell Support.
Remediation
If BIOS image results fail, see KB article SLN300716 to update your BIOS to the latest version. Refer to KB article SLN284433
for more information about Dell BIOS.
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Results, Troubleshooting, and Remediation