Dell™ U2713HM Flat Panel Monitor User Guide Setting the display resolution to 2560 x 1440 (maximum) Information in this document is subject to change without notice. © 2013 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Dell™ U2713HM Flat Panel Monitor User's Guide About Your Monitor Setting Up the Monitor Operating the Monitor Dell Display Manager User's Guide Troubleshooting Appendix Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Back to Contents Page Setting Up Your Monitor Dell™ U2713HM Flat Panel Monitor Setting the display resolution to 2560 x 1440 (maximum) For maximum display performance with Microsoft ® Windows ® operating systems, set the display resolution to 2560 x 1440 pixels by performing the following steps: In Windows XP: 1. Right-click on the desktop and click Properties. 2. Select the Settings tab. 3.
Back to Contents Page About Your Monitor Dell™ U2713HM Flat Panel Monitor User's Guide Package Contents Product Features Identifying Parts and Controls Monitor Specifications Plug and Play Capability Universal Serial Bus (USB) Interface LCD Monitor Quality and Pixel Policy Maintenance Guidelines Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
Stand Power Cable VGA Cable
DVI-DL Cable USB up stream cable (enables the USB ports on the monitor) Cable Tie Drivers and Documentation media Quick Setup Guide Product and Safety Information Guide Product Features The U2713HM flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD). The monitor features include: ■ 27-inch (68.58 cm) viewable area display (Measured diagonally). 2560 x 1440 resolution, plus full-screen support for lower resolutions.
■ Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions. ■ Plug and play capability if supported by your system. ■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization. ■ Software and documentation media includes an information file (INF), Image color Matching File (ICM), Dell Display Manager software application and product documentation. ■ Energy Saver feature for Energy Star compliance. ■ Security lock slot.
Identifying Parts and Controls Front View Front View Label Front panel controls Description 1 Preset Modes (default, but configurable) 2 Brightness & Contrast (default, but configurable) 3 Menu 4 Exit 5 Power (with power light indicator)
Back View Back view Label Back view with monitor stand Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Plate) Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm) . 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Security lock slot Secures monitor with security cable lock. 5 Service tag label Refer to this label if you need to contact Dell for technical support.
Side View Left view Right view
Bottom View Bottom view Label Bottom view with monitor stand Description Use 1 AC power cord connector Connect the power cable. 2 DC power connector for Dell Soundbar Connect the power cord for the soundbar (optional). 3 DisplayPort connector Connect your computer DP cable. 4 VGA connector Connect your computer VGA cable. 5 DVI connector Connect your computer DVI (Dual link) cable. Ensure Dual Link DVI cable is used.
Monitor Specifications Flat Panel Specifications Screen type Active matrix - TFT LCD Panel type In-plane switching technology Screen dimensions 27 inches (27-inches viewable image size) Preset display area: 596.7 (H) X 335.7 (V) mm Horizontal 596.7 mm (23.49 inches) Vertical 335.7 mm (13.22 inches) Pixel pitch 0.
Supported Video Modes Video display capabilities 480p, 576p, 720p, 1080p, 480i, 576i, 1080i Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical) VESA, 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.0 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.
voltage/frequency/current Inrush current 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.
Weight with packaging 10.2 kg (22.67 lb) Weight with stand assembly and cables 8.1 kg (18.00 lb) Weight without stand assembly (For wall mount or VESA mount considerations - no cables) 5.6 kg (12.44 lb) Weight of stand assembly 1.8 kg (4.00 lb) Front Frame Gloss 5.0 gloss unit (max.) (Black Frame) 20.0 gloss unit (max.
The OSD will only function in the normal operation mode. When any button is pressed in Active-off mode, one of the following messages will be displayed: Activate the computer and the monitor to gain access to the OSD. NOTE: This monitor is ENERGY STAR ®-compliant. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ** Maximum power consumption with max luminance, Dell Soundbar, and USB active.
2 Video-Green 10 GND-sync 3 Video-Blue 11 GND 4 GND 12 DDC data 5 Self-test 13 H-sync 6 GND-R 14 V-sync 7 GND-G 15 DDC clock 8 GND-B DVI Connector Pin Numberr 24-pin Side of the monitor connector Pin Numberr 24-pin Side of the monitor connector 1 TMDS RX2- 13 Floating 2 TMDS RX2+ 14 +5 V/+3.
DisplayPort Connector Pin Numberr 20-pin Side of the monitor connector Pin Numberr 20-pin Side of the monitor connector 1 ML0(p) 11 GND 2 GND 12 ML3(n) 3 ML0(n) 13 GND 4 ML1(p) 14 GND 5 GND 15 AUX(p) 6 ML1(n) 16 GND 7 ML2(p) 17 AUX(n) 8 GND 18 HPD 9 ML2(n) 19 DP_PWR Return 10 ML3(p) 20 +3.
Pin Numberr 19-pin Side of the monitor connector (Cable not included) Pin Numberr 19-pin Side of the monitor connector (Cable not included) 1 TMDS DATA 2+ 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK- 3 TMDS DATA 2- 13 Floating 4 TMDS DATA 1+ 14 Floating 5 TMDS DATA 1 SHIELD 15 DDC CLOCK (SDA) 6 TMDS DATA 1- 16 DDC DATA (SDA) 7 TMDS DATA 0+ 17 GROUND 8 TMDS DATA 0 SHIELD 18 +5 V POWER 9 TMDS DATA 0- 19 HOT PLUG DETECT 10 TMDS CLOCK Plug and Play Capabilit
USB Upstream Connector Pin Number Signal Name 1 VBUS 2 D- 3 D+ 4 GND 5 StdB_SSTX- 6 StdB_SSTX+ 7 GND_DRAIN 8 StdB_SSRX- 9 StdB_SSRX+ Shell Shield USB Downstream Connector Pin Number Signal Name 1 VBUS
2 D- 3 D+ 4 GND 5 StdA_SSRX- 6 StdA_SSRX+ 7 GND_DRAIN 8 StdA_SSTX- 9 StdA_SSTX+ Shell Shield USB Ports 1 upstream - back 4 downstream - 2 on back; 2 on left side NOTE: USB 3.0 functionality requires a USB 3.0 compatible computer. NOTE: The monitor's USB interface works only when the monitor is on or in power save mode. If you turn off the monitor and then turn it on, the attached peripherals may take a few seconds to resume normal functionality.
Back to Contents Page Setting Up the Monitor Dell™ U2713HM Flat Panel Monitor User's Guide Attaching the Stand Connecting the Monitor Organizing Your Cables Attaching the Soundbar AX510 / AX510PA (Optional) Removing the Stand Wall Mounting (Optional) Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions.
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your monitor to the computer: 1. Turn off your computer and disconnect the power cable. Connect the blue (VGA) cable from your monitor to your computer. NOTE: If your computer supports a white DVI connector, unscrew and detach the blue (VGA) cable from the monitor and then connect the White DVI cable to the monitor and the white DVI connector on your computer.
Connecting the white DVI cable Connecting the blue VGA cable
Connecting the black DisplayPort cable (Optional) CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary. Connecting the USB cable After you have completed connecting the DVI/VGA/DP cable, follow the procedure below to connect the USB cable to the computer and complete your monitor setup: Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer. (See bottom view for details.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot to organize all cables as shown above.
Attaching the Soundbar AX510 / AX510PA (Optional) CAUTION: Do not use with any device other than the Dell Soundbar. NOTE: The Soundbar power connector (+12 V DC output) is for the optional Dell Soundbar AX510/AX510PA only. To attach the Soundbar: 1. Working from the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor. 2. Slide the Soundbar to the left until it snaps into place. 3. Connect the Soundbar with the DC power connector. 4.
Removing the Stand NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. To remove the stand: 1. Place the monitor on a flat surface. 2. Press and hold the Stand release button. 3. Lift the stand up and away from the monitor.
Wall Mounting (Optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible base mounting kit. 1. 2. 3. 4. 5. Place the monitor panel on a soft cloth or cushion on a stable flat table. Remove the stand. Use a screwdriver to remove the four screws securing the plastic cover. Attach the mounting bracket from the wall mounting kit to the LCD. Mount the LCD on the wall by following the instructions that came with the base mounting kit.
Back to Contents Page Operating the Monitor Dell™ U2713HM Flat Panel Monitor User's Guide Using the Front Panel Controls Using the On-Screen Display (OSD) Menu Setting the Maximum Resolution Using the Dell Soundbar AX510/AX510PA only (Optional) Using the Tilt, Swivel, and Vertical Extension Rotating the monitor Adjusting the Rotation Display Settings of Your System Using the Front Panel Use the control buttons on the front of the monitor to adjust the characteristics of the image being display
The following table describes the front panel buttons: Front panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 2 Use this button to directly access the "Brightness/Contrast" menu. Shortcut key / Brightness/Contrast 3 Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See Accessing the Menu System. Menu 4 Use this button to go back to the main menu or exit the OSD main menu.
2. Push the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete list of all the options available for the monitor. 3. Push the button once to activate the highlighted option. 4. Push and 5. Push to enter the slide bar and then use the 6. Select the button to select the desired parameter. button to return to the main menu.
Icon Menu and Submenus Brightness/Contrast Description Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Contrast Push the button to increase brightness and push the button to decrease brightness (min 0 ~ max 100). Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary. Push the button to increase contrast and push the button to decrease contrast (min 0 ~ max 100).
NOTE: In most cases, Auto Adjust produces the best image for your configuration. NOTE: Auto Adjust option is only available when you are using the analog (VGA) connector. Input Source Use the Input Source menu to select between different video signals that may be connected to your monitor. VGA Select VGA input when you are using the analog (VGA) connector. Press the DVI-D Select DVI-D input when you are using the Digital (DVI) connector.
Input Color Format Choose the RGB option if monitor is connected to a computer or a DVD using a VGA or DVI cable. Choose the YPbPr option if monitor is connected to a DVD by a YPbPr to VGA cable or if the DVD color output setting is not RGB.
Gamma Allows you to set the color mode to PC or MAC.
Standard: Loads the monitor's default color settings. This is the default preset mode. Multimedia: Loads color settings ideal for multimedia applications. Movie: Loads color settings ideal for most movie applications. Game: Loads color settings ideal for most gaming applications. Text: Loads color settings ideal for text. Color Temperature: The screen appears warmer with a red/yellow tint with slider set at 5,000K or cooler with blue tint with slider set at 10,000K.
sRGB: Mode to emulate 72% NTSC color.
Custom Color: Allows you to manually adjust the color settings. Press the G, B) values and create your own preset color mode. and buttons to adjust the three colors (R, Hue This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use adjust the hue from '0' to '100'. Press to increase the green shade of the video image. Press to increase the purple shade of the video image. or NOTE: Hue adjustment is available only for Movie and Game mode.
Aspect Ratio Adjust the image ratio as wide 16:9, 4:3 or 5:4. Horizontal Position Use the or to adjust image left or right. Minimum is '0' (-). Maximum is '100' (+). Use the or to adjust image up or down. Minimum is '0' (-). Maximum is '100' (+). Vertical Position NOTE: Horizontal Position and Vertical Position Adjustments are only available for "VGA" input. Sharpness This feature can make the image look sharper or softer. Use Pixel Clock to adjust the sharpness from '0' to '100'.
Language Language option to set the OSD display to one of eight languages (English, Espanol, Francais, Deutsch, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Menu Transparency Select this option to change the menu transparency by pressing Menu Timer buttons (Minimum: 0 ~ Maximum: 100). OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button. Use the Menu Lock and or to adjust the slider in 1 second increments, from 5 to 60 seconds.
LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting "Enable". Factory Reset Reset all OSD settings to the factory preset values.
Personalize User can select from "Preset Modes", "Brightness/Contrast", "Auto Adjust", "Aspect Ratio", "Input Source" and set as shortcut key. OSD Warning Messagess When Dynamic Contrast Feature is enabled (in these modes: Game and Movie), the manual brightness adjustment is disabled.
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 2560 x 1440. You will see the following message before the DDC/CI function is disabled.
If either VGA/DVI-D/DisplayPort/HDMI input is selected and both VGA/DVI-D/DisplayPort/HDMI cables are not connected, a floating dialog box as shown below appears.
or See Solving Problems for more information. Setting the Maximum Resolution To set the Maximum resolution for the monitor: Windows XP: 1. 2. 3. 4. Right-click on the desktop and select Properties. Select the Settings tab. Set the screen resolution to 2560 x 1440. Click OK. In Windows Vista® or Windows ® 7 or Windows ® 8 / Windows ® 8.1: 1. 2. 3. 4. For Windows® 8 / Windows ® 8.1 only, select the Desktop tile to switch to classic desktop. Right-click on the desktop and click Screen Resolution.
Using the Dell Soundbar AX510/AX510PA only (Optional) The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the overall system level, a blue LED for power indication, and two audio headset jacks. 1. Attach mechanism 2. Headphone jacks 3. Power indicator 4.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory. Vertical Extension NOTE: The stand extends vertically up to 115 mm.
Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of the monitor. NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to support.dell.com and see the Download section for Video Drivers for latest driver updates.
Adjusting the Rotation Display Settings of Your System After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of Your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the Rotation Display Settings: 1. Right-click on the desktop and click Properties. 2.
Back to Contents Page Troubleshooting Dell™ U2713HM Flat Panel Monitor User's Guide Self-Test Built-in Diagnostics Common Problems Product Specific Problems Universal Serial Bus Specific Problems Dell Soundbar Problems WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly.
or or 4. This box also appears during normal system operation if the video cable becomes disconnected or damaged. 5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1. 2. 3. 4. 5. 6. 7. Ensure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms No Video/Power LED off What You Experience No picture Possible Solutions Ensure that the video cable connecting the monitor and the computer is properly connected and secure. Verify that the power outlet is functioning properly using any other electrical equipment. Ensure that the power button is depressed fully.
Perform Auto Adjust via OSD. Adjust Phase and Pixel Clock controls via OSD. Perform monitor self-test feature check and determine if these lines are also in self-test mode. Check for bent or broken pins in the video cable connector. Run the built-in diagnostics. If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor) Check for loose connection. Unplug & reconnect if required.
does not fill entire viewing area Reset the monitor to Factory Settings. Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock. See Menu Lock. No Input Signal when user controls are pressed No picture, the LED light is green.
Clean and reseat the audio line-in plug. Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Computer's sound card is used as the audio source Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints. Decrease the volume of the audio application.
Back to Contents Page Appendix Dell™ U2713HM Flat Panel Monitor User's Guide Safety Instructions FCC Notice (U.S. Only) and Other Regulatory Information Contacting Dell WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Product Information Guide. FCC Notices (U.S.
Back to Contents Page Setting Up Your Monitor Dell™ U2713HM Flat Panel Monitor If you have a Dell™ desktop or a Dell™ portable computer with internet access 1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card. 2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 2560 x 1440 again.
Back to Contents Page Setting Up Your Monitor Dell™ U2713HM Flat Panel Monitor If you have a non Dell™ desktop, portable computer, or graphics card In Windows XP: 1. Right-click on the desktop and click Properties. 2. Select the Settings tab. 3. Select Advanced. 4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.). 5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.